Workelevate Launches IT Copilot for Admins and IT Teams to Automate Digital Workplace ITOps

Workelevate, the leading Digital Employee Experience (DEX) platform with Endpoint Management capabilities — recognized in the Gartner® Magic Quadrant™ for two consecutive years, and by Forrester and ISG — has announced the launch of IT Copilot for Admins and IT Teams, a chatbot designed to streamline backend IT workflows and reduce manual ticket handling.

This release expands Workelevate’s AI-powered capabilities beyond employee-facing support, directly empowering IT operations with automation for high-frequency, infra-level requests that often burden service desks.

“IT teams spend a significant portion of their time on repeatable backend tasks that can and should be automated. With IT Copilot for Admins, we’re shifting that workload to intelligent systems — improving turnaround times, compliance, and overall IT efficiency,”
— said Prateek Garg, Founder & CEO, Workelevate.

Key Use-Cases Handled by IT Copilot for Admins:

• BitLocker Key Retrieval – Instantly fetch BitLocker recovery keys through secure, role-based access.
• Admin Rights Management (SOD Requests)Grant or revoke temporary local admin privileges.
• Asset Allocation & Approval– Streamline approvals for new hardware or accessories with predefined workflows and role-based routing.
• Access Provisioning – Automate access requests to shared folders, applications, and internal tools with proper entitlement checks.
• Physical Asset Verification (PAV)– Auto-map and validate devices against the CMDB with hostname correction where needed.
• Device Refresh (Laptop/Desktop)– Launch end-to-end refresh workflows with automated approvals, backup prompts, and technician assignment.
• Hardware Upgrade Requests (RAM/SSD)– Standardize and automate hardware upgrade intake, validation, and approval.
• Suspicious Device Handling– Isolate or rename systems flagged for risk, ensuring security and asset hygiene.
• Software Whitelisting/ApprovalRoute installation requests for non-standard software through automated approval flows.
• IT Onboarding/Offboarding– Execute IT-related tasks during joiner/leaver events (device tagging, access provisioning, account cleanup).

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About Workelevate:- Workelevate is unified platform for employee experience and endpoint management, the platform empowers the business leaders to support their workforce 24/7. Powered by IT Chatbot and unified endpoint support interface, it integrates seamlessly with existing ITSM and other business software leading to resolving issues faster, improving productivity and enhancing employee satisfaction.