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A Globally Trusted IT Help Desk Services Provider, now in Seattle

Trusted by some of the top global businesses across industries, Workelevate by Progressive Infotech is an IT Support Services Solution for you to enable 360-degree employee-centric services. It acts as a one-stop solution to address employee support queries and elevate the end-user experience.

Improve Business Efficiency with Expert IT Support Services in Seattle, WA

Our IT Support Desk can handle high volumes of requests. The combination of an automation platform and live remote services allows us to deliver remote IT support across locations. With us, you receive access to world-class technologies, tools, and capabilities that provide the complete IT support you need to keep your employees, and business processes moving forward.

80% - 85%

Queries Resolved with Zero Touch, Leveraging Workelevate Platform


Locations Managed Across Different Regions Worldwide


Endpoints Under Management with Complete Visibility & Control


Tickets handled per month with a First Call Resolution (FCR) approach

How Workelevate by Progressive Delivers Managed IT Support Services in Seattle?

IT Support Automation Platform

Conversational Chatbot

Leverage the power of AI and Natural Language Processing to provide instant support to end-users and reduce IT help desk dependency.

Self-Service Capabilities

Make end-users resolve IT issues on their own without the need of IT service desk intervention and drive faster issue resolution with increased digital dexterity.

Self-Healing of IT Systems

Enable proactive resolutions by automatically detecting and fixing system issues for improved system uptime and avoid any loss of productivity.

ITSM Integrations

Remote IT Support Services

End-User Device

Improve the efficiency of end-user devices with automation-led end-user device management that allows IT teams to monitor and remediate remotely.

Business Applications Support

Provide technical support for business applications, resulting in improved end-user productivity and eliminate downtime risks for business-critical processes.

Productivity & Collaboration
Applications Support

Maximize collaboration across work environments for your end-users by delivering helpdesk services for several applications.

End-User Device Support

Business Application Support (L0/L1)

Get back to what you do best - leave the tech stuff to us!

Customizable IT Support Solution for Businesses in Seattle

IT Support Tailored to Your Needs

We understand that every organization has different requirements when it comes to IT support. That's why we offer flexible solutions that can be customized to meet your unique needs. Whether you require occasional support or ongoing maintenance and monitoring, we can tailor our services to suit your evolving needs.

Technical Services to Fit Your Budget

Every business operates in Seattle on a different IT budget, which is why we offer a range of support options to meet your specific financial requirements. Our solutions range from basic technical support for businesses on a limited budget, to fully dedicated 24x7x365 IT help desk services for those who require constant support and assistance.

Support Processes for Seamless Integration

We deeply assess your preferred ticketing systems, IT support processes, and communication flows. To provide the best support, we adapt to your existing systems and processes to ensure a seamless transition. We also tailor our communication approach to match your end-users’ preferences, whether it's through email, phone, a messaging application, or a dedicated support portal.

An Extension of Your IT Department

We believe that the best IT support is one that feels like an extension of your team. Our team strives to provide a seamless experience that feels natural and integrated with your organization. Our goal is to take over the support operations smoothly and provide proactive support that anticipates and mitigates any issues before they impact business processes.

Why Your Business Needs Outsourced IT Support in Seattle?

Tackle some of the most pressing challenges with Workelevate By Progressive

IT support plays a critical role in the smooth functioning of any organization. However, various challenges can hinder the growth of a business by creating roadblocks in the way of efficient IT support.

  • Recurring tickets lead to wasted time and effort.
  • Supporting work from anywhere, anytime, and on any device 24x7.
  • Too many points of contact for employee needs.
  • Risk of downtime, lost productivity, and compromised employee experience.
  • An explosion in the variety and versions of endpoints to support.
  • Managing endpoint visibility and compliance.
  • Endpoint security management amid hybrid and remote work.
  • Lack of a framework for process management and change management.
  • The need to recruit and incur additional costs in onboarding a specialist.

Why choose Workelevate by Progressive as Your IT Support Services Provider in Seattle?

Having 25 years of experience in end-user support services, Progressive understands that all businesses and their IT needs are different. Businesses in Seattle often lack the necessary resources to invest in IT infrastructure and support teams. As a result, IT support capabilities are limited, which can lead to difficulties in harnessing the true potential of the IT systems. This can make it challenging for Seattle-based businesses to keep up with the latest technologies and trends, which can affect their ability to stay competitive in their industry.

  • Automation-led efficiency for end-user support & reduced IT help desk dependency.
  • Remote IT Support via communication channels your end-users prefer.
  • Well-aligned IT support with your overall business strategy to maximize the impact.
  • IT support spending becomes stable and predictable with predetermined costs & SLAs.
  • Organization-wide technical assistance ensuring optimum technical support.

Our 24x7x365 IT support services solve some of the most pressing problems that businesses of any size face on a regular basis. Not only the IT problems are handled easily, but you also have access to cutting-edge automation technologies and dedicated IT support teams that will help you maximize uptime and ROI.

Benefits of Partnering with a Seattle Managed IT Support Services Provider

In today's fast-paced business environment, maintaining an in-house IT helpdesk can be expensive and time-consuming. That's why more and more businesses in Seattle are turning to IT Support Services outsourcing for the following benefits:

Access Expert IT Support Anywhere, Anytime

One of the primary advantages of outsourcing IT helpdesk support is the ability to provide remote IT support. This saves small businesses significant costs associated with on-site IT staffing, including salaries, benefits, and office space. With remote IT support, businesses can access expert IT support from anywhere in the world, 24x7x365.

Improve Response Time and Minimize Downtime

By having access to expert IT support around the clock, businesses can minimize the impact of downtime, saving money from lost productivity and potential revenue. This is especially critical for small businesses in Seattle that may not have the resources to handle IT issues in-house.

Cut Costs and Save Money with Competitive Pricing

We offer competitive pricing to help you lower overall IT support services costs. By leveraging economies of scale and providing services tailored to meet specific business needs, outsourcing IT support provisioning can offer cost-effective solutions that are undoubtedly more affordable than in-house IT staffing.

Access World-Class IT Tools and Expert Advisory Services

Our IT helpdesk support provides access to world-class IT tools and expert advisory services that would otherwise be expensive to build and maintain in-house. Businesses in Seattle, regardless of their size and end-user count, can access our comprehensive IT support services with ease.

Managed IT Services & Support in Seattle – FAQ's

Yes. Managed IT support services are a valuable investment for businesses operating in Seattle, which has become the technology hub of the Pacific Northwest. Whether your business is based in Kent, Bellevue, Tacoma, or elsewhere in the region, having access to cutting-edge IT technologies and an ‘always available’ IT support is essential to stay competitive in the marketplace.
Workelevate by Progressive serves as an extension of your IT team, offering specialized expertise, expanding coverage, filling gaps, and reducing hassles. You can choose the service offerings as per your need which enables our teams to work collaboratively with yours, delivering optimal outcomes upon mutually agreed areas. Alternatively, you can choose to outsource your IT requirements entirely, trusting Progressive Infotech to handle them expertly on your behalf.
Our team of experts is always available, 24/7/365, to help resolve any issues that may arise. You can contact our help desk services outside of regular work hours to get the assistance you need, giving you peace of mind when you're on vacation or enjoying the holidays. Trust in our capable hands to ensure your IT is taken care of, so you can focus on relaxing and enjoying your time off.
Progressive Infotech provides tailored full-service IT support solutions to businesses of all sizes, worldwide. With a wealth of knowledge about what works and what doesn't, Workelevate by Progressive is well-equipped with the latest capabilities such as AI and automation to meet the unique goals and IT needs of businesses in the Pacific Northwest region.
Certainly. Our IT support services and solutions are tailored to meet the unique needs of businesses. We provide customized managed IT services based on your carefully selected requirements. This approach helps you save unnecessary costs and simplifies IT help desk outsourcing by providing well-defined Service Level Agreements (SLAs).
Absolutely. With over 25 years of experience in service delivery across various industry sectors such as healthcare, financial institutions, construction and real estate companies, retail, and education, we are well-equipped to handle diverse support needs. Our industry-specific support services enable us to develop an IT support strategy that improves your end-user experience and optimizes technical assistance, specifically in Seattle, Washington.
IT shouldn't be a headache. Let us help you keep your business running smoothly.
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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
R&D Office
A-26, Sector 83,
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