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Trusted Outsourced IT Support Company in Houston, TX

Progressive Infotech is a reliable provider of IT support solutions and has gained the trust of numerous prominent multinational corporations spanning diverse sectors. The comprehensive amalgamation of automation technologies and top-tier IT services empowers your employees, acting as a one-stop solution for resolving employee support inquiries, and elevating their experience. Drawing upon the Network Operations Center-Security Operations Center facilities and an international network, we harness our technological expertise, skilled workforce, and world-class capabilities for you to achieve business outcomes.

An IT Support Company To Handle Your Digital Needs in Houston, Texas

We have the capacity to manage a vast volume of IT inquiries, specifically tailored to businesses according to their size, scale, and location of operation. Our approach utilizes an automation framework in tandem with live remote services, providing remote IT support to multiple locations across the globe. With our managed services, you gain access to automation technologies, NOC-SOC facilities, and over 25 years of expertise to enable comprehensive IT support services, enhancing the operational performance of your business in Houston.

80% - 85%

of IT support queries resolved through the platform without any human intervention.

110+

Locations served with Managed IT Services across the globe.

200K+

Endpoints Endpoints are under management with full visibility and control

125K+

Tickets are managed per month using a First Call Resolution (FCR) approach

Why Does Your Houston-based Business Need Remote IT Support Services?

Say Goodbye to the IT challenges with Workelevate by Progressive

Efficient technology support is an undeniable aspect of the seamless functioning of any business. However, several obstacles can obstruct streamlined IT support, leading to business challenges in Houston. Consider the following:

  • Frequent IT support inquiries require substantial time and exertion.
  • Providing round-the-clock assistance for remote working, accessible from any location, and device.
  • Different channels to address employee IT requirements.
  • Possibility of downtime, lowered productivity and compromised employee experience.
  • Overseeing endpoint visibility and regulatory adherence.
  • Endpoint security administration amidst remote work.
  • Absence of a structure for process regulation and change control.
  • Hiring and incurring additional expenses for hiring an IT support specialist in Houston.

How Workelevate by Progressive delivers IT Support & Services in Houston?

Platform Capabilities

Conversational AI Chatbot

Facilitates end-users to express their technology-related queries via dialogues and get automated resolutions with just one tap, utilizing their preferred mode of communication.

Self-Service Portal

Equips end-users with the ability to resolve IT issues on their own through a user-friendly interface that functions as a one-stop solution to all of their IT support requests.

Automated IT Self-Healing

Our platform automatically detects and remedies end-user device and system issues, ensuring seamless operations and reducing the likelihood of employees productivity dip.

ITSM Integrations

Service Capabilities

End-User Device Monitoring & Maintenance

Our automated workflows streamline the process of overseeing and configuring end-user devices, alleviating the burden on IT teams, and bolstering workforce efficiency.

Business Application Assistance

Our proficient technical assistance guarantees optimal performance and uninterrupted operation of your business applications, enhancing end-user productivity.

Productivity & Collaboration Tools Support

Our IT support services cater to a range of productivity and collaboration tools, promoting collaborative synergy among end-users, thus facilitating seamless digital workplace management.

End-User Device Support

Business Application Support (L0/L1)

Houston Tech Support and Customizable Managed IT Services

  • Customized IT assistance based on your specific business requirements.
  • Several support options are available at different price points, ranging from basic L1 technical assistance to fully scalable managed IT support and services.
  • Support procedure tailored to integrate seamlessly with existing communication channels and systems.
  • The IT support team functions as an extension of the in-house IT department, providing an integrated experience.
  • Proactive monitoring assistance to address issues before they weaken business operations.

Get Started with 24x7x365 Houston IT Support Services

What makes Workelevate by Progressive Houston’s Preferred IT Support Company?

Progressive Infotech has vast experience in delivering end-user support services and understands that every business has its own distinct IT requirements. Several companies in Houston encounter resource limitations that restrict their capacity to invest in IT infrastructure and support teams. This often leads to a lack of adequate IT support and difficulty in keeping pace with the latest technological advancements and trends, resulting in reduced competitiveness. Here’s how Workelevate helps:

  • Workelevate platform enhances end-user support, leading to reduced dependence on IT help desk intervention.
  • End-users can access remote IT support through their preferred communication channels.
  • IT support is aligned with the company's strategic objectives, ensuring maximum value delivery.
  • Costs associated with IT support are predictable and consistent with predetermined service level agreements.
  • Technical assistance services are available across the organization, guaranteeing 360-degree coverage.

Benefits of Outsourcing IT Support to a Managed IT Services Provider in Houston, TX

  • By leveraging remote IT assistance, businesses can promptly address service requests from anywhere across the globe, which minimizes the need for on-site personnel and lowers operational expenses.
  • Continuous round-the-clock IT support reduces the likelihood of disruptions, resulting in improved productivity and optimized performance of end-user technology and software.
  • Bespoke pricing models offer a cost-effective solution for IT staffing needs as opposed to maintaining an in-house team.
  • Access to premium IT software and specialist consulting services that would otherwise be expensive to establish and maintain in-house.

Houston IT Support & Managed IT Services – FAQ's

Definitely. In today's dynamic corporate environment, having dependable technical support and access to automated technologies is crucial to keep your enterprise ahead of the competition. Progressive Infotech offers customized IT support solutions that cater to businesses of all sizes situated in the Texas region, including Houston, Austin, Dallas, San Antonio, and other vicinities.
Workelevate by Progressive empowers your existing tech team by providing expert knowledge and bridging any gaps in operational processes to reduce hassles. You can choose the service level that best suits your needs and work collaboratively with our team to achieve common goals. Alternatively, you can outsource your technical support operations entirely to us, and we'll manage them efficiently on your behalf.
Yes, we can. Our IT support services and solutions are customized to meet your specific business requirements in the Texas region, and we provide Service Level Agreements (SLAs) to simplify outsourcing technical assistance services and avoid unnecessary expenditures.
Yes, we have vast experience providing services to diverse industries, such as finance, healthcare, education, construction, retail, and real estate. Our industry-specific support services enable us to craft an IT support strategy that maximizes technical assistance and enhances the end-user experience for Texas-based companies.
Our team of professionals is accessible 24/7/365 to assist you with any technical issues that may arise. Reach out to our remote technical helpdesk services beyond typical work hours, and we'll be delighted to support you. Enjoy your holidays or time off, knowing that your technical support is in capable hands.
With over 25 years of experience, Progressive Infotech offers customized managed IT services and support tailored to the specific needs of businesses. We leverage modern capabilities like automation and AI to provide optimum results and meet the technical requirements of Houston-based enterprises.

Get Started with 24x7x365 Houston IT Support Services

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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
R&D Office
A-26, Sector 83,
Noida (U.P.) -201305,
INDIA

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