Progressive Infotech is a reliable provider of IT support solutions and has gained the trust of numerous prominent multinational corporations spanning diverse sectors. The comprehensive amalgamation of automation technologies and top-tier IT services empowers your employees, acting as a one-stop solution for resolving employee support inquiries, and elevating their experience. Drawing upon the Network Operations Center-Security Operations Center facilities and an international network, we harness our technological expertise, skilled workforce, and world-class capabilities for you to achieve business outcomes.
We have the capacity to manage a vast volume of IT inquiries, specifically tailored to businesses according to their size, scale, and location of operation. Our approach utilizes an automation framework in tandem with live remote services, providing remote IT support to multiple locations across the globe. With our managed services, you gain access to automation technologies, NOC-SOC facilities, and over 25 years of expertise to enable comprehensive IT support services, enhancing the operational performance of your business in Houston.
of IT support queries resolved through the platform without any human intervention.
Locations served with Managed IT Services across the globe.
Endpoints Endpoints are under management with full visibility and control
Tickets are managed per month using a First Call Resolution (FCR) approach
Efficient technology support is an undeniable aspect of the seamless functioning of any business. However, several obstacles can obstruct streamlined IT support, leading to business challenges in Houston. Consider the following:
Facilitates end-users to express their technology-related queries via dialogues and get automated resolutions with just one tap, utilizing their preferred mode of communication.
Equips end-users with the ability to resolve IT issues on their own through a user-friendly interface that functions as a one-stop solution to all of their IT support requests.
Our platform automatically detects and remedies end-user device and system issues, ensuring seamless operations and reducing the likelihood of employees productivity dip.
Our automated workflows streamline the process of overseeing and configuring end-user devices, alleviating the burden on IT teams, and bolstering workforce efficiency.
Our proficient technical assistance guarantees optimal performance and uninterrupted operation of your business applications, enhancing end-user productivity.
Our IT support services cater to a range of productivity and collaboration tools, promoting collaborative synergy among end-users, thus facilitating seamless digital workplace management.
Progressive Infotech has vast experience in delivering end-user support services and understands that every business has its own distinct IT requirements. Several companies in Houston encounter resource limitations that restrict their capacity to invest in IT infrastructure and support teams. This often leads to a lack of adequate IT support and difficulty in keeping pace with the latest technological advancements and trends, resulting in reduced competitiveness. Here’s how Workelevate helps: