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Outsource your Support Operations to a Managed IT Services Provider Trusted Globally

Efficient management of business processes is a key factor in the success of any organization, and the IT department plays a vital role in achieving that. The absence of reliable IT support could pose significant productivity risks and even lead to complete operational breakdowns. Workelevate by Progressive is a managed IT services provider offering customized solutions at competitive prices to businesses of all sizes in Boston. You can trust us to maintain the seamless operation of your IT infrastructure while you concentrate on expanding your business.

Streamline Your Boston Business Operations with Managed IT Support

  • Quick and efficient resolution of IT inquiries.
  • Seamless remote IT support using automation and live remote services.
  • Access to world-class technologies and over 25 years of expertise in managed IT services.
  • Customized IT support services to enhance operational performance in Boston, TX.
80% - 85%

IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform

110+

Locations Managed Across Different Regions Worldwide

200K+

Endpoints Under Management with Complete Visibility & Control

125K+

Tickets are handled per month with a First Call Resolution (FCR) approach

Our IT Support Services Include:

Digital Workplace Platform

Chatbot

Offers personalized assistance and serves as a central point of contact for all support needs.

Self-Service

Enables quick and immediate responses to end-user queries, utilizing self-service features to speed up resolution times.

IT Self-Healing

Improves system health and performance to prevent downtime, reducing the risk of productivity loss.

End-User Support

End-User Device
Support

Provides technical assistance for end-user devices, such as laptops, smartphones, and tablets.

Business Applications Support

Offers support for business-specific software applications used by an organization to improve productivity and efficiency.

Productivity & Collaboration Applications Support

Helps organizations leverage various productivity and collaboration tools to streamline work processes and enhance communication.

Business IT Support Services

IT Support Management & Reporting

Enables organizations to monitor, manage and report on their IT support services to ensure efficient and effective IT operations.

Incident Management

Provides timely and effective resolution of IT incidents to minimize downtime and ensure business continuity.

Patch Management

Ensures that all software applications and systems are up-to-date with the latest security patches and software updates to minimize vulnerabilities and risks.

Database Management

Offers proactive monitoring and management of databases to ensure data integrity, performance, and security.

Network Monitoring & Support

Provides proactive monitoring, maintenance, and support for an organization's network infrastructure to ensure optimal performance and minimize downtime.

IT Asset Management

Offers centralized management of an organization's IT assets, including hardware, software, and licenses, to optimize resource utilization and cost efficiency.

HR Support
Services

Provides organizations with HR-related support services, such as onboarding, offboarding, and employee benefits management.

Digital Employee Experience Management

Helps organizations improve their digital employee experience by leveraging various technology tools and platforms.

Endpoint Security Management

Offers endpoint security solutions to protect an organization's devices, applications, and networks from cyber threats and attacks.

How Do We Deliver Customized IT Support Services for Businesses in Boston?

  • We offer a range of support options to choose from, including basic technical assistance and flexible managed IT services that can be customized to meet your specific needs and budget.
  • Our support seamlessly integrates with your existing communication channels, functioning as an extension of your in-house IT department to ensure business continuity.
  • With our proactive approach to IT support, we monitor for issues and take action to address them before they can impact your operations.

Keep calm and call our IT support team to fix all your tech troubles!

Rethink Your Business with Workelevate’s Benefits

  • Our remote IT support services provide Boston-based businesses with round-the-clock assistance and expert consulting services, no matter where in the world the end-user may be.
  • With continuous 24/7 support, you can minimize disruptions and optimize the performance of your end-user devices and applications, boosting productivity and efficiency across your organization.
  • Our custom pricing models offer a cost-effective alternative to in-house IT support teams, allowing you to scale your processes and focus on your core operations.
  • With access to world-class IT support tools and expertise, you can rest assured that your IT infrastructure is in good hands.

Boston IT Support & Managed IT Services – FAQ's

Our tailored solutions are designed to optimize your technology's performance while reducing downtime, allowing you to focus on your core business functions. Our flexible service levels can augment your existing tech team's capabilities or outsource technical support operations entirely to us.
Yes, our experience serving diverse industries enables us to craft an IT support strategy that meets your unique requirements. We work closely with you to understand your specific needs and provide customized managed IT services that fit your business.
Our team of experts is available 24/7/365 to provide remote IT help desk services and support for any technical issues that may arise, ensuring your business operations run smoothly with access to IT assistance whenever and wherever you need it.
With over 25 years of experience, Progressive Infotech offers tailored managed IT services and support that are designed to meet the specific needs of businesses in Boston. Our modern capabilities, including automation and AI, allow us to provide swift and efficient technical assistance. Whether your business is located in the financial district, Back Bay, Beacon Hill, or other areas of Boston, our 360-degree approach ensures comprehensive support and an 'always available' IT infrastructure for consistent growth.

Keep calm and call our IT support team to fix all your tech troubles!

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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
R&D Office
A-26, Sector 83,
Noida (U.P.) -201305,
INDIA

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