Efficient management of business processes is a key factor in the success of any organization, and the IT department plays a vital role in achieving that. The absence of reliable IT support could pose significant productivity risks and even lead to complete operational breakdowns. Workelevate by Progressive is a managed IT services provider offering customized solutions at competitive prices to businesses of all sizes in Boston. You can trust us to maintain the seamless operation of your IT infrastructure while you concentrate on expanding your business.
IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets are handled per month with a First Call Resolution (FCR) approach
Offers personalized assistance and serves as a central point of contact for all support needs.
Enables quick and immediate responses to end-user queries, utilizing self-service features to speed up resolution times.
Improves system health and performance to prevent downtime, reducing the risk of productivity loss.
Provides technical assistance for end-user devices, such as laptops, smartphones, and tablets.
Offers support for business-specific software applications used by an organization to improve productivity and efficiency.
Helps organizations leverage various productivity and collaboration tools to streamline work processes and enhance communication.
Enables organizations to monitor, manage and report on their IT support services to ensure efficient and effective IT operations.
Provides timely and effective resolution of IT incidents to minimize downtime and ensure business continuity.
Ensures that all software applications and systems are up-to-date with the latest security patches and software updates to minimize vulnerabilities and risks.
Offers proactive monitoring and management of databases to ensure data integrity, performance, and security.
Provides proactive monitoring, maintenance, and support for an organization's network infrastructure to ensure optimal performance and minimize downtime.
Offers centralized management of an organization's IT assets, including hardware, software, and licenses, to optimize resource utilization and cost efficiency.
Provides organizations with HR-related support services, such as onboarding, offboarding, and employee benefits management.
Helps organizations improve their digital employee experience by leveraging various technology tools and platforms.
Offers endpoint security solutions to protect an organization's devices, applications, and networks from cyber threats and attacks.