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Preferred IT Support Services Provider in Philadelphia

Progressive Infotech is a trusted IT Support Services Solution provider with over 25 years of experience in delivering managed services for many leading global businesses from diverse industries. Our solution offers 360-degree employee-centric services, enabling technical assistance to handle IT support inquiries and enhance the end-user experience. With well-established NOC-SOC facilities and worldwide service delivery capabilities, we utilize technology, talent, and expertise to assist customers in achieving technology-driven business outcomes.

Rethink Your Business with 24x7 Managed IT Support in Philadelphia

We are equipped to manage a large volume of IT support requests through our automation platform and live remote services. Our cutting-edge technologies and tools provide comprehensive IT support across different locations worldwide, ensuring seamless employee productivity and uninterrupted business processes. Businesses across the globe trust us for world-class IT support that is customized to meet their unique needs.

80% - 85%

of IT support queries resolved through the platform without any human intervention.

110+

Locations served with Managed IT Services across the globe.

200K+

Endpoints are under management with full visibility and control

125K+

Tickets are managed per month using a First Call Resolution (FCR) approach

Why Your Business Needs Outsourced IT Support in Philadelphia?

Tackle some of the most pressing challenges with Workelevate by Progressive

Ensuring efficient IT support is crucial for the growth and success of any organization. However, businesses in Philadelphia face various challenges that can hinder their IT support operations:

  • Ensuring continuous support for remote work.
  • Lack of established processes for managing and implementing changes.
  • A variety of endpoints to secure & support.
  • Employees struggle with multiple contact points that address IT support needs.
  • Repetitive incidents consume time and effort.
  • Maintaining compliance and visibility across all endpoints.
  • Ensuring endpoint security for a hybrid and remote workforce.
  • The challenge of finding and onboarding specialized IT personnel incurs additional costs.
  • The risk of downtime, hampered productivity, and a negative employee experience.

How Workelevate by Progressive Delivers Managed IT Support Services in Philadelphia?

End-user Platform

Conversational AI Chatbot

Allows employees to engage in conversations for their IT support queries and receive one-click fixes on any communication channel they prefer.

Self-Service Support

Helps end-users overcome IT issues on their own in an easy-to-use interface that acts as a single point of contact for their IT support queries.

Self-Healing IT Automation

Automatically detects and fixes system and device issues to maintain uptime and avoids any loss of productivity due to technical errors.

ITSM Integrations

Remote IT Support Services

End-User Device Support

Keep your end-users productive and your IT team stress-free by implementing an automated end-user device management system that simplifies device monitoring and remediation.

Support for Business Applications

Ensure your business applications are running smoothly and efficiently with expert technical support that eliminates downtime risks and maximizes end-user productivity.

Support for Productivity & Collaboration Applications

Take your teamwork capabilities to the next level by providing helpdesk services for a range of productivity and collaboration applications such as g-suite, SAP, salesfornce & more.

End-User Device Support

Business Application Support (L0/L1)

Customizable IT Support Solution for Philadelphia Businesses

  • IT support services are flexible and customized to meet your unique business needs.
  • Support options are available for different budgets, ranging from basic technical support to fully dedicated 24x7x365 IT help desk services.
  • The support process is tailored to integrate with existing systems and communication flows, matching end-user’s preferences.
  • The IT support team aims to provide a seamless and integrated experience, acting like an extension of your organization.
  • Proactive support is provided to monitor and mitigate issues before they impact business processes.

We Provide 24x7x365 IT Support in Philadelphia

Why choose Workelevate by Progressive as Your IT Support Services Provider in Philadelphia?

Progressive has extensive experience in providing end-user support services and recognizes that each business has unique IT needs. Many businesses in Philadelphia face resource constraints that limit their ability to invest in IT infrastructure and support teams. This can result in limited IT support capabilities and difficulty keeping up with the latest technologies and trends, which can negatively impact competitiveness. We provide:

  • Efficiency in end-user support is improved through automation, which reduces the reliance on the IT help desk.
  • End-users can receive IT support remotely through their preferred communication channels.
  • The IT support provided is aligned with the overall business strategy to maximize its impact.
  • IT support spending is predictable and stable with predetermined costs and service level agreements.
  • Technical assistance is available organization-wide to ensure optimal technical support.

With 24x7x365 IT support services, Progressive is able to address pressing IT problems while providing access to cutting-edge automation technologies and dedicated IT support teams to maximize uptime and ROI.

Benefits of Partnering with a Philadelphia Managed IT Support Services Provider

  • Remote IT support allows for access to expert IT support from anywhere in the world, saving costs associated with on-site staffing.
  • 24x7x365 support minimizes the impact of downtime, preserving the value from lost productivity and potential revenue.
  • Competitive pricing offers cost-effective solutions compared to in-house staffing.
  • Access to world-class IT tools and expert advisory services that would be expensive to build and maintain in-house.

Philadelphia Managed IT Support & Help Desk Services – FAQ's

Yes, it is. In today's technology-driven business environment, having access to cutting-edge IT technologies and reliable IT support is crucial to remain competitive. Progressive Infotech offers tailored IT support solutions that are ideal for businesses of all sizes based in Philadelphia, including Old City, Fishtown, Germantown, and other areas in the Pennsylvania region.
Workelevate by Progressive serves as an extension of your existing IT team, providing specialized expertise and filling gaps to reduce hassles. You can choose the level of service you require and work collaboratively with our team to achieve mutually agreed-upon outcomes. Alternatively, you can outsource your IT support operations entirely, and we'll handle them diligently on your behalf.
Our team of experts is available 24x7x365 to assist you with any IT issues that arise. Contact our help desk services outside of regular work hours, and we'll be happy to help. Enjoy your holidays or time off with peace of mind, knowing that your IT is in capable hands.
With over 25 years of experience, Progressive Infotech offers tailored IT support solutions that are customized to meet the unique needs of businesses. We leverage cutting-edge capabilities like AI and automation to provide optimal outcomes and meet the IT needs of businesses in the Philadelphia Metropolitan Area.
Yes, we can. Our IT support services and solutions are customized to meet the specific needs of businesses, and we provide well-defined Service Level Agreements (SLAs) to simplify outsourcing IT help desk services and save unnecessary costs.
Yes, we have experience delivering services across various industries, including healthcare, finance, construction, real estate, retail, and education. Our industry-specific support services ensure that we can develop an IT support strategy that optimizes technical assistance and improves the end-user experience for businesses in Philadelphia, Pennsylvania.

We Provide 24x7x365 IT Support in Philadelphia

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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
R&D Office
A-26, Sector 83,
Noida (U.P.) -201305,
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