Progressive Infotech is a trusted IT Support Services Solution provider with over 25 years of experience in delivering managed services for many leading global businesses from diverse industries. Our solution offers 360-degree employee-centric services, enabling technical assistance to handle IT support inquiries and enhance the end-user experience. With well-established NOC-SOC facilities and worldwide service delivery capabilities, we utilize technology, talent, and expertise to assist customers in achieving technology-driven business outcomes.
We are equipped to manage a large volume of IT support requests through our automation platform and live remote services. Our cutting-edge technologies and tools provide comprehensive IT support across different locations worldwide, ensuring seamless employee productivity and uninterrupted business processes. Businesses across the globe trust us for world-class IT support that is customized to meet their unique needs.
of IT support queries resolved through the platform without any human intervention.
Locations served with Managed IT Services across the globe.
Endpoints are under management with full visibility and control
Tickets are managed per month using a First Call Resolution (FCR) approach
Ensuring efficient IT support is crucial for the growth and success of any organization. However, businesses in Philadelphia face various challenges that can hinder their IT support operations:
Allows employees to engage in conversations for their IT support queries and receive one-click fixes on any communication channel they prefer.
Helps end-users overcome IT issues on their own in an easy-to-use interface that acts as a single point of contact for their IT support queries.
Automatically detects and fixes system and device issues to maintain uptime and avoids any loss of productivity due to technical errors.
Keep your end-users productive and your IT team stress-free by implementing an automated end-user device management system that simplifies device monitoring and remediation.
Ensure your business applications are running smoothly and efficiently with expert technical support that eliminates downtime risks and maximizes end-user productivity.
Take your teamwork capabilities to the next level by providing helpdesk services for a range of productivity and collaboration applications such as g-suite, SAP, salesfornce & more.
Progressive has extensive experience in providing end-user support services and recognizes that each business has unique IT needs. Many businesses in Philadelphia face resource constraints that limit their ability to invest in IT infrastructure and support teams. This can result in limited IT support capabilities and difficulty keeping up with the latest technologies and trends, which can negatively impact competitiveness. We provide:
With 24x7x365 IT support services, Progressive is able to address pressing IT problems while providing access to cutting-edge automation technologies and dedicated IT support teams to maximize uptime and ROI.