Well-structured IT support is a crucial component for the success of any business, and the IT department plays a significant role in achieving that goal. Lack of dependable IT support can pose a significant threat to productivity, leading to potential business disruptions. At Progressive Infotech, our IT support solution, Workelevate, offers tailored services that are cost-effective for businesses of all sizes in Baltimore. Trust us to maintain your IT infrastructure's seamless operation, allowing you to focus on growing your business.
IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets are handled per month with a First Call Resolution (FCR) approach
The chatbot offers personalized assistance to end-users by serving as a central point of contact for all support needs. It uses AI and machine learning to provide quick and accurate responses to user IT queries.
Self-service enables end-users to access one-click fixes, and self-help resources, such as knowledge base articles and FAQs, to quickly resolve their queries. This reduces resolution times and improves the overall user experience.
The IT Self-Healing feature uses automation and proactive monitoring to improve system health and performance. This prevents downtime and reduces the risk of productivity loss.
End-User Device Support offers technical assistance for end-user devices, such as laptops, smartphones, and tablets. This ensures that users can use their devices efficiently and effectively.
Business Applications Support offers support for business-specific software applications used by the organization. This helps to improve productivity and efficiency by ensuring that these applications are running smoothly.
Productivity & Collaboration Applications Support feature helps organizations leverage various productivity and collaboration tools to streamline work processes and enhance communication. This ensures that teams can work together efficiently and effectively.
We monitor, manage, and report on your IT support services to ensure efficient and effective IT operations. This helps to improve service delivery and customer satisfaction.
Workelevate by Progressive provides timely and effective resolution of IT incidents to minimize downtime and ensure business continuity. This ensures that any IT issues are resolved quickly and efficiently.
Patch Management ensures that all software applications and systems are up-to-date with the latest security patches and software updates to minimize vulnerabilities and risks.
Database Management feature offers proactive monitoring and management of databases to ensure data integrity, performance, and security. This ensures that the organization's networks are secure and accessible.
Network Monitoring & Support feature provides proactive monitoring, maintenance, and support for an organization's network infrastructure to ensure optimal performance and minimize downtime.
IT Asset Management offers centralized management of an organization's IT assets, including hardware, software, and licenses, to optimize resource utilization and cost efficiency.
HR Support Services provides organizations with HR-related support services, such as onboarding, offboarding, and employee benefits management.
Digital Employee Experience Management helps organizations improve their digital employee experience by leveraging various technology tools and platforms.
Endpoint Security Management offers endpoint security solutions to protect an organization's devices, applications, and networks from cyber threats and attacks.