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Focus on Your Core Business Functions, Rely on a Trusted IT Support Company in Baltimore

Well-structured IT support is a crucial component for the success of any business, and the IT department plays a significant role in achieving that goal. Lack of dependable IT support can pose a significant threat to productivity, leading to potential business disruptions. At Progressive Infotech, our IT support solution, Workelevate, offers tailored services that are cost-effective for businesses of all sizes in Baltimore. Trust us to maintain your IT infrastructure's seamless operation, allowing you to focus on growing your business.

Get Managed IT Support Services to Improve Employee Experience

  • Lightning-fast response to a large volume of IT support queries.
  • IT Support services are streamlined using automation and live remote teams.
  • Leveraging world-class technologies and 25 years of IT expertise.
  • Customizable services for Baltimore-based Businesses to improve operations.
80% - 85%

IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform

110+

Locations Managed Across Different Regions Worldwide

200K+

Endpoints Under Management with Complete Visibility & Control

125K+

Tickets are handled per month with a First Call Resolution (FCR) approach

Get a Complete Set of IT Support Services

Digital Workplace Platform

Conversational AI

The chatbot offers personalized assistance to end-users by serving as a central point of contact for all support needs. It uses AI and machine learning to provide quick and accurate responses to user IT queries.

Self-Service IT

Self-service enables end-users to access one-click fixes, and self-help resources, such as knowledge base articles and FAQs, to quickly resolve their queries. This reduces resolution times and improves the overall user experience.

Self-Healing IT

The IT Self-Healing feature uses automation and proactive monitoring to improve system health and performance. This prevents downtime and reduces the risk of productivity loss.

L0, L1 IT Support Services

End-User Device
Support

End-User Device Support offers technical assistance for end-user devices, such as laptops, smartphones, and tablets. This ensures that users can use their devices efficiently and effectively.

Business Applications Support

Business Applications Support offers support for business-specific software applications used by the organization. This helps to improve productivity and efficiency by ensuring that these applications are running smoothly.

Productivity & Collaboration Applications Support

Productivity & Collaboration Applications Support feature helps organizations leverage various productivity and collaboration tools to streamline work processes and enhance communication. This ensures that teams can work together efficiently and effectively.

Business IT Support Services

IT Support Management & Reporting

We monitor, manage, and report on your IT support services to ensure efficient and effective IT operations. This helps to improve service delivery and customer satisfaction.

Incident Management

Workelevate by Progressive provides timely and effective resolution of IT incidents to minimize downtime and ensure business continuity. This ensures that any IT issues are resolved quickly and efficiently.

Patch Management

Patch Management ensures that all software applications and systems are up-to-date with the latest security patches and software updates to minimize vulnerabilities and risks.

Database Management

Database Management feature offers proactive monitoring and management of databases to ensure data integrity, performance, and security. This ensures that the organization's networks are secure and accessible.

Network Monitoring & Support

Network Monitoring & Support feature provides proactive monitoring, maintenance, and support for an organization's network infrastructure to ensure optimal performance and minimize downtime.

IT Asset Management

IT Asset Management offers centralized management of an organization's IT assets, including hardware, software, and licenses, to optimize resource utilization and cost efficiency.

HR Support
Services

HR Support Services provides organizations with HR-related support services, such as onboarding, offboarding, and employee benefits management.

Digital Employee Experience Management

Digital Employee Experience Management helps organizations improve their digital employee experience by leveraging various technology tools and platforms.

Endpoint Security Management

Endpoint Security Management offers endpoint security solutions to protect an organization's devices, applications, and networks from cyber threats and attacks.

Looking for Tailored IT Support in Baltimore, MD? Discover Our Customizable Options

  • We understand that no two businesses are the same. That's why we provide a diverse range of IT support services to suit your unique needs and budget. From basic technical assistance to fully managed solutions, we offer customizable options to help you optimize your operations.
  • We don't just act as an external IT support provider; we seamlessly integrate with your existing communication channels to function as an extension of your in-house team. This approach ensures that your business continuity remains uninterrupted, and your operations run smoothly with our reliable support.
  • We believe in taking a proactive approach to IT support. That's why we monitor for issues and take prompt action to resolve them before they can cause disruptions to your operations. With our comprehensive support, you can focus on growing your business in Baltimore while we keep your technology running smoothly.

Don't let IT issues drain your time and energy. Contact us now and get back to what you do best.

Transform Your Business with Workelevate's Benefits

  • Baltimore-based companies can benefit from our remote IT support services, which provide expert consulting services and round-the-clock assistance to end-users located anywhere in the world.
  • By offering continuous 24/7 support, we help minimize disruptions and optimize the performance of end-user devices and applications, which in turn leads to increased productivity and efficiency across your entire organization.
  • Our custom pricing models provide a cost-effective solution to in-house IT support teams, allowing you to scale your processes and concentrate on core operations.
  • Relying on world-class IT support tools and expertise, you can have peace of mind knowing that your IT infrastructure is in capable hands.

Managed IT Support and Services in Baltimore, Maryland – FAQ's

Our solutions are designed to reduce downtime and optimize your technology's performance, allowing you to focus on your core business functions. Whether you want to augment your existing tech team's capabilities or outsource technical support operations entirely to us, our flexible service levels can help you achieve your goals.
Yes, our experience serving diverse industries enables us to craft an IT support strategy that meets your unique requirements. From financial services and healthcare to manufacturing and logistics, we understand the unique challenges and requirements of different industries and are well-equipped to provide customized IT solutions to meet your business's specific needs.
No worries! Our team of experts is available 24/7/365 to provide remote IT help desk services and support for any technical issues that may arise, ensuring your business operations run smoothly with access to IT assistance whenever and wherever you need it.
With over 25 years of experience, Progressive Infotech has been providing tailored managed IT services and support to businesses throughout Baltimore. Our modern capabilities, which include automation and AI, enable us to provide fast and efficient technical assistance to businesses located in vicinities such as Downtown, Fells Point, Inner Harbor, or any other area of Baltimore.

Don't let IT issues drain your time and energy. Contact us now and get back to what you do best.

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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
R&D Office
A-26, Sector 83,
Noida (U.P.) -201305,
INDIA

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