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Partner with a Globally Trusted IT Support Company in Chicago

Progressive Infotech is a trusted provider of IT Support Services that is leveraged by many leading global businesses from various industries. The combined solution of platform and services enables 360-degree employee support and serves as a single point of contact for addressing employee support queries, enhancing the end-user experience. With its world-class NOC-SOC facilities and branches across the globe, the IT support company leverages technology, talent, and capabilities to help you achieve your desired business outcomes.

IT Support Services to Keep Your Business ‘Always Available’ in Chicago, Illinois

We got the capacity to manage a large volume of IT inquiries. By utilizing an automation framework in conjunction with live remote services, we facilitate remote IT support to multiple locations worldwide. With our services, you get access to automation technologies, NOC-SOC facilities, and 25 years of expertise to enable comprehensive IT support services and boost the operational performance of your business in Chicago.

80% - 85%

of IT support queries resolved through the platform without any human intervention.

110+

Locations served with Managed IT Services across the globe.

200K+

Endpoints Endpoints are under management with full visibility and control

125K+

Tickets are managed per month using a First Call Resolution (FCR) approach

How Outsourced IT Support helps businesses in Chicago?

Stay ahead of the IT challenges with Workelevate By Progressive

IT support is a vital component of any organization's smooth operation. However, various challenges can impede efficient IT support and hinder business growth for Chicago-based businesses.

  • Recurring tickets based on common IT queries consume time and effort.
  • Providing 24/7 support for working from anywhere, anytime, and on any device.
  • Multiple points of contact for employee needs.
  • Risk of downtime, lost productivity, and negative employee experience.
  • Managing endpoint visibility and compliance.
  • Endpoint security management amidst hybrid and remote work.
  • Lack of a framework for process management and change management.
  • Recruiting and incurring additional costs for onboarding an IT support specialist.

How Workelevate by Progressive simplifies IT Services & Support in Chicago?

IT Support Platform

Conversational AI Bot

Enables end-users to put their IT-related inquiries in form of conversations and obtain automated solutions through a single click, utilizing their preferred communication platform.

Self-Service Assistance

Empowers end-users to address their IT-related difficulties through a user-friendly interface that serves as the single point of access for IT support queries.

Self-Healing IT Automation

Automatically recognizes and resolves device and system problems, ensuring uninterrupted experience and minimizing the risk of productivity loss.

ITSM Integrations

Managed Remote IT Support Services

End-User Device Management

We simplify the task of monitoring and fixing end-user devices with automated workflows that reduce the load on IT and keep your employees productive.

Technical Support for Business Applications

Expert technical support ensures that your business applications run efficiently and without any downtime, increasing end-user productivity.

Support for Productivity & Collaboration Tools

IT Support services are available for various productivity and collaboration applications to improve teamwork capabilities.

End-User Device Support

Business Application Support (L0/L1)

Personalized IT Support Solution for Chicago Businesses

  • IT support solutions can be personalized and adapted to your company's individual requirements.
  • A range of support options are available at different price points, from fundamental technical assistance to fully scalable managed IT support and services.
  • The support process is tailored to integrate seamlessly with your existing systems and communication methods, aligning with your employee preferences.
  • The IT support team provides an integrated experience, functioning as an extension of your company’s IT department.
  • Proactive monitoring support to address issues before they hinder business processes.

Hey Chicago, ready to maximize IT Support for business growth?

Why choose Workelevate by Progressive As Your IT Support Company in Chicago?

Progressive Infotech has vast experience in delivering end-user support services and understands that every business has its own distinct IT requirements. Several companies in Chicago encounter resource limitations that restrict their capacity to invest in IT infrastructure and support teams. This often leads to a lack of adequate IT support and difficulty in keeping pace with the latest technological advancements and trends, resulting in reduced competitiveness.

  • Automation platform optimizes end-user support, reducing the need for IT help desk assistance.
  • Remote IT support is accessible to end-users via their preferred communication platforms.
  • The IT support offered is in sync with the company's overall strategy, delivering maximum value.
  • IT support costs are consistent and foreseeable with predetermined costs and service level agreements.
  • Services are available across the entire organization to ensure holistic technical assistance.

Advantages of Outsourcing IT Support to a Managed IT Services Provider in Chicago

  • Remote IT support enables faster resolution of tickets from any location worldwide, cutting expenses related to on-site staffing.
  • 24x7x365 support reduces the chances of downtime, boosting the efficiency of end-user devices and applications.
  • Customized pricing provides reduced IT spending compared to in-house staffing.
  • Access to world-class IT tools and expert guidance services that would be costly to establish and uphold in-house.

Chicago Managed IT Support & Outsourced Services – FAQ's

Businesses in Chicago should embrace automation-led IT Service Management and focus on improving their employee experience while reducing costs. Every business is unique and thus, the IT support firm shall provide customized solutions to meet your needs. Look no further. Workelevate by Progressive has got everything to be the right IT support provider for your business.
Absolutely. In today's fast-paced business landscape, having reliable IT support and access to automation technologies is critical to stay ahead of the competition. Progressive Infotech provides tailored IT support solutions ideal for businesses of any size located in the Illinois region, including West Loop, Near North Side, West Town, North Side & Far North Side, and other areas.
Workelevate by Progressive complements your existing IT team by providing specialized expertise and filling any gaps to reduce operational hassles. You can choose the level of service you need and work collaboratively with our team to achieve mutually agreed-upon outcomes. Alternatively, you can outsource your IT support operations completely, and we'll handle them diligently on your behalf.
Yes, we can. Our IT support services and solutions are personalized to meet your specific business needs, and we provide Service Level Agreements (SLAs) to streamline outsourcing IT help desk services and avoid unnecessary expenses.
Yes, we have extensive experience providing services across a wide range of industries, including finance, healthcare, education, construction, retail, and real estate. Our industry-specific support services ensure we can develop an IT support strategy that optimizes technical assistance and improves the end-user experience for Illinois-based businesses.
Our team of experts is available 24/7/365 to help you with any IT issues that may arise. Contact our remote IT helpdesk services outside of regular work hours, and we'll be happy to assist you. Enjoy your holidays or time off knowing that your IT is in capable hands.
With over 25 years of experience, Progressive Infotech provides customized IT support solutions tailored to meet the unique requirements of businesses. We leverage advanced capabilities like automation and AI to deliver optimal results and fulfil the IT needs of Chicago-based businesses.

Hey Chicago, ready to maximize IT Support for business growth?

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Global Office (USA)
8 The Green, Suite #5979, Dover,
DE 19901
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A-26, Sector 83,
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