Progressive Infotech is a trusted provider of IT Support Services that is leveraged by many leading global businesses from various industries. The combined solution of platform and services enables 360-degree employee support and serves as a single point of contact for addressing employee support queries, enhancing the end-user experience. With its world-class NOC-SOC facilities and branches across the globe, the IT support company leverages technology, talent, and capabilities to help you achieve your desired business outcomes.
We got the capacity to manage a large volume of IT inquiries. By utilizing an automation framework in conjunction with live remote services, we facilitate remote IT support to multiple locations worldwide. With our services, you get access to automation technologies, NOC-SOC facilities, and 25 years of expertise to enable comprehensive IT support services and boost the operational performance of your business in Chicago.
of IT support queries resolved through the platform without any human intervention.
Locations served with Managed IT Services across the globe.
Endpoints Endpoints are under management with full visibility and control
Tickets are managed per month using a First Call Resolution (FCR) approach
IT support is a vital component of any organization's smooth operation. However, various challenges can impede efficient IT support and hinder business growth for Chicago-based businesses.
Enables end-users to put their IT-related inquiries in form of conversations and obtain automated solutions through a single click, utilizing their preferred communication platform.
Empowers end-users to address their IT-related difficulties through a user-friendly interface that serves as the single point of access for IT support queries.
Automatically recognizes and resolves device and system problems, ensuring uninterrupted experience and minimizing the risk of productivity loss.
We simplify the task of monitoring and fixing end-user devices with automated workflows that reduce the load on IT and keep your employees productive.
Expert technical support ensures that your business applications run efficiently and without any downtime, increasing end-user productivity.
IT Support services are available for various productivity and collaboration applications to improve teamwork capabilities.
Progressive Infotech has vast experience in delivering end-user support services and understands that every business has its own distinct IT requirements. Several companies in Chicago encounter resource limitations that restrict their capacity to invest in IT infrastructure and support teams. This often leads to a lack of adequate IT support and difficulty in keeping pace with the latest technological advancements and trends, resulting in reduced competitiveness.