Progressive Infotech provides reliable IT support solutions trusted by many multinational corporations in various industries. We leverage automation technologies and modern IT capabilities such as Networks and Security Operations Center to improve infrastructure efficiency and employee experience. We use our technological expertise, skilled workforce, and global service delivery competencies to help you achieve your business goals.
Our automation platform and live remote services enable us to efficiently resolve a high volume of IT support requests. With our end-user experience management expertise of over 2 decades, we offer round-the-clock IT services & support to multiple locations worldwide, ensuring smooth employee productivity and uninterrupted business operations.
of IT support queries resolved through the platform without any human intervention.
Locations served with Managed IT Services across the globe.
Endpoints are under management with full visibility and control
Tickets are managed per month using a First Call Resolution (FCR) approach
Employee support is essential for your business to function smoothly. However, in Pensacola, organizations often encounter challenging situations that affect operations. Here are some examples:
Say goodbye to long wait times. Our conversational AI chatbot enables end-users to resolve their technology-related queries and get automated resolutions with just a few clicks, utilizing their preferred mode of communication.
Empowers end-users to resolve IT issues on their own through a user-friendly self-service portal having seamless integration capabilities with ITSM tools and custom applications.
Our automated IT self-healing feature automatically detects and troubleshoot device and system issues, ensuring seamless operations while reducing downtime risks.
Manage and maintain your end-user devices efficiently. Our IT support services simplify the process of overseeing and configuring devices, reducing the burden on your IT, and enhancing workforce efficiency.
Keep your mission-critical applications running smoothly with our expert technical assistance. Our proficient support guarantees optimal application performance and uninterrupted operation, empowering end-users to achieve maximum productivity.
Enhance teamwork and boost productivity across digital platforms with our IT support services. We offer comprehensive support for a range of productivity and collaboration tools, fostering collaboration among end-users and facilitating seamless digital workplace management.
Progressive Infotech has an extensive track record in providing end-to-end IT support solutions and recognizes that every business has unique IT needs. Many Pensacola-based companies encounter constraints in IT resources, limiting their ability to invest in IT infrastructure and support. This frequently results in insufficient IT effectiveness and brings up challenges in keeping up with the latest technological developments and trends, leading to decreased competitiveness. Here’s how Workelevate helps: