If you're a business owner in Orange County, you know how important it is to have reliable IT support. A well-structured IT department can make all the difference in your business's success. At Progressive Infotech, we understand this, which is why we offer Workelevate, our top-notch IT support solution. With our tailored services, we provide cost-effective solutions that cater to businesses of all sizes. Our goal is to maintain the seamless operation of your IT infrastructure so that you can focus on growing your business. With Workelevate, you can trust us to ensure the productivity of your business by preventing any potential IT-related disruptions.
IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets are handled per month with a First Call Resolution (FCR) approach
Our chatbot is an intelligent virtual assistant that serves as a central point of contact for personalized IT support. With the help of AI and machine learning, it can provide quick and accurate responses to user IT queries.
Our self-service IT solution empowers end-users to access one-click fixes and self-help resources, including knowledge base articles and FAQs, to quickly and efficiently resolve their queries. This results in faster resolution times and an improved overall user experience.
Our self-healing IT feature leverages automation and proactive monitoring to improve system health and performance. This minimizes downtime and reduces the risk of productivity loss.
Our end-user device support services offer technical assistance for various devices, such as laptops, smartphones, and tablets, ensuring optimal device performance and user satisfaction.
Our business applications support services help to ensure that business-specific software applications are running smoothly, improving productivity and efficiency across the organization.
Our productivity and collaboration applications support services provide organizations with access to various tools and platforms to streamline work processes and enhance team communication, ensuring efficient and effective collaboration.
Our IT support management and reporting services offer proactive monitoring, management, and reporting of your IT support services, optimizing service delivery and customer satisfaction.
Our incident management services ensure timely and effective resolution of IT incidents, minimizing downtime and ensuring business continuity.
Our patch management services ensure that all software applications and systems are up-to-date with the latest security patches and software updates, minimizing vulnerabilities and risks.
Our database management feature offers proactive monitoring and management of databases to ensure data integrity, performance, and security, securing the organization's networks.
Our network monitoring and support feature provides proactive monitoring, maintenance, and support for an organization's network infrastructure, ensuring optimal network performance and minimizing downtime.
Our IT asset management services provide centralized management of an organization's IT assets, including hardware, software, and licenses, optimizing resource utilization and cost efficiency.
Our HR support services provide organizations with HR-related support, such as onboarding, offboarding, and employee benefits management.
Our digital employee experience management services help organizations improve their digital employee experience by leveraging various technology tools and platforms.
Our endpoint security management services provide endpoint security solutions to protect an organization's devices, applications, and networks from cyber threats and attacks.