Progressive's Workelevate is a comprehensive support services solution that has achieved trust from businesses across a range of industries. It is designed to boost technology efficiency and enhance the end-user experience, with a focus on employee-centric services that ensure your workforce remains productive, with minimal technical issues. Our world-class Network & Security Operations Center, coupled with our IT expertise and proven capabilities, provide customers with reliable 24x7x365 IT support, ensuring uninterrupted business operations.
IT Support Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets are handled per month with a First Call Resolution (FCR) approach
Efficient IT support is like the backbone of any organization. It holds everything together and ensures smooth functioning. But various challenges can pose roadblocks to effective IT support.
Harness the power of AI and Natural Language Processing to provide instant support to end-users. This reduces the dependency on the IT help desk and ensures quick issue resolution.
Empower end-users to resolve IT issues on their own, without the need for connecting with a support analyst. It helps save time and facilitates one-click solutions while driving digital dexterity among end-users.
It enables proactive resolutions by automatically detecting and fixing system issues. This ensures improved system uptime and avoids any loss of productivity, which is crucial for any business.
Consider our automation-led end-user device management services that allow IT teams to monitor and remediate issues remotely, ensuring that your team stays productive.
This helps to boost end-user productivity and minimize downtime risks for business-critical applications.
Get support services for several productivity and collaboration suites, allowing your team to work together seamlessly and efficiently.