Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, 2024 Read More ->
Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for DEX Management Tools, 2024 Read More
Are you a small business looking to streamline your IT support operations? Look no further than Workelevate! Workelevate is a digital employee experience platform with live remote services, helping businesses of all sizes manage their employee IT support requests remotely.
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Small businesses may not have the budget or resources to hire a dedicated IT support team or invest in the latest automation technology. This can make it difficult to provide timely and effective IT support to remote employees.
With remote work becoming more common, small businesses need to provide their employees with effective communication and collaboration tools. However, finding the right digital employee experience tools and driving their adoption can be a challenge.
With more employees working remotely, small businesses face increased cybersecurity risks. They need to ensure that remote employees are following best practices for cybersecurity and that their networks and systems are secure.
Maintaining employee engagement and a sense of team cohesion can be difficult in a digital environment. Small businesses need to find ways to keep remote employees engaged and connected to company support.
Workelevate offers a self-servicing conversational chatbot that allows end-users to resolve IT issues on their own without the need for IT service desk intervention. This feature enables faster issue resolution and enhances digital dexterity among employees. With the power of AI and natural language processing, the chatbot provides personalized assistance to end-users, resulting in reduced IT help desk dependency.
Workelevate's platform enables proactive resolutions by automatically detecting and fixing system issues, resulting in improved system uptime and avoiding any loss of productivity. This feature provides an efficient and effective way to manage IT systems and reduce downtime, enabling employees to remain productive. IT teams can identify end-user devices that are at risk and can prevent the failures remotely.
Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions in India & Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets handled per month with a First Call Resolution (FCR) approach
Workelevate provides live remote analyst support to businesses, enabling IT teams to monitor and remediate end-user devices remotely. This feature allows for quick and efficient issue resolution for critical requests, resulting in improved employee productivity. Our live remote services are driven by multi-level IT support teams, 24x7 NOC-SOC, and subject matter experts having 25 years of experience in end-user services.
Workelevate's platform-led end-user experience management allows IT teams to efficiently manage end-user devices, business applications, active directory operations and much more using a one-single console. It helps configure self-service capabilities for the end-users, create software repositories, automate employee onboarding and off-boarding, secure endpoints, and eliminate tedious routine tasks for the IT teams to focus on business goals.
Remote IT support save small businesses significant costs associated with on-site IT staffing, including salaries, benefits, and office space.
By providing remote IT support around the clock, businesses can reduce help desk dependency, and optimize end-user device performance while saving cost.
A faster response time to IT issues can minimize the impact of downtime, saving businesses money from lost productivity and driving potential revenue.
By leveraging economies of scale and providing services as per your requirements, we offer competitive pricing and lower overall costs.
Access to world-class IT tools, consulting and expert advisory services can save small businesses the costs associated with building these resources in-house.
Ready to streamline IT support for your SME? Connect with Workelevate today to explore how our automated management and live remote services can elevate your small or medium-sized business to new heights.
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