Modern IT Support Tailored For Small & Medium Business

AI Copilot for employees and Endpoint Management for IT – all in one platform.

Small businesses deserve enterprise-grade IT support without the complexity. Workelevate is a product-first digital experience platform designed to automate routine IT tasks, empower employees with instant self-service, and give IT teams full control over endpoints. Whether you have a small IT team, Workelevate simplifies IT operations and improves employee experience — without needing multiple tools.

Small Businesses

Are you facing these challenges in your workplace?

Challenges
Budget Constraints
Budget Constraints
IT Expertise Gap
In-house IT Expertise Gap
Hiring & Retaining IT Staff
Hiring & Retaining IT Staff
IT Helpdesk Availability
24X7 IT Helpdesk Availability
Security & Compliance
Security & Compliance
Employee Experience & Productivity Issues
Employee Experience & Productivity Issues

AI Copilot for Employees

Self-Service Conversational AI

Troubleshooters for Instant Resolution

Wi-Fi issues, printer not working, Outlook crashing? Let the Copilot guide users through fixes instantly.

Service Workflow Automation

Automate common requests such as:

Requesting new assets

Access provisioning

Installing whitelisted software

Other ITSM catalog-based needs

Unified Endpoint Management
Live Remote Analyst Support

Ticket Management

Raise, cancel, and check the status of IT tickets without switching tools.

Live Analyst Connect

Escalate to a human expert whenever needed – directly from the Workelevate’s AI-Copilot interface.

Unified Endpoint Management
Live Remote Analyst Support

Knowledge Base Search

AI-powered search for instant, contextual answers from your knowledge base.

Notifications & Alerts

Share updates, alerts, and campaigns directly to employee screens.

Unified Endpoint Management
Live Remote Analyst Support

Password Reset & Account Unlock

Automate recovery without IT helpdesk intervention.

HR Digital Assistant

Extend support to HR queries – from policies to document requests.

Unified Endpoint Management

Unified Endpoint Management Console for IT

Self-Service Conversational AI

Asset Management (ITAM)

Discover, track, and manage all hardware/software assets in real-time.

OS Patch Management

Automate updates across devices to maintain performance & security compliance.

Unified Endpoint Management
Live Remote Analyst Support

Experience Management / DEX Score

Monitor digital experience across devices and apps.

Endpoint Management

Control and monitor every device connected to your network, regardless of location.

Unified Endpoint Management
Live Remote Analyst Support

Root Cause Analysis (RCA)

Analyze recurring issues to reduce IT tickets and enhance reliability.

Campaigns Management

Schedule alerts, surveys, and onboarding messages – all from one dashboard.

Unified Endpoint Management
Live Remote Analyst Support

Digital Asset Verification (DAV)

Ensure software compliance and security with periodic validation.

Remote Software Distribution

Install or update applications without interrupting users.

Unified Endpoint Management
Live Remote Analyst Support

Remote Access & Remediation

Securely access and fix endpoint issues in real-time – no third-party tools needed.

Digital Workplace Management Offering

  • System Troubleshooting (one-click/ SOP based)
  • Ticket Management
  • Password Reset / Account unlock
  • Software Deployment
  • Printer Configuration & Support

  • Asset Inventory
  • Patch Management
  • Endpoint Compliance
  • Pulse Survey’s and Employee Experience Score

  • Get a callback
  • Chat with Analyst

Workelevate’s Remote IT Support Services for
Small Businesses – FAQs

Small businesses may not have the budget or resources to hire a dedicated IT support team or invest in the latest automation technology. By using remote IT support services, they can save significant costs associated with on-site IT staffing, including salaries, benefits, and office space. Also, remote IT support can help small businesses manage their employee IT support requests effectively, improve response time, and reduce downtime and lost productivity.
Workelevate's Remote IT Support Services automate the resolution of a large chunk of IT support requests using a self-servicing conversational AI chatbot, automated system healing, 24/7 live remote analyst support, and unified endpoint management. It leverages its seamless integration capabilities with ITSM tools and delivers lightning-fast technical assistance to the end-users working anytime and anywhere.
Remote IT support can improve productivity in small businesses in several ways, such as providing faster response time to IT issues, proactive resolution of system issues, simplified ticket management, efficient management of end-user devices, and customization and integration with popular ITSM tools enabling complete control and visibility of all endpoints. It can also help small businesses prevent system failures, lost productivity, and improve employee experience and team cohesion in a digital environment.
Workelevate offers custom pricing and lower cost for small businesses, depending on their specific needs, end-user count, and requirements. Businesses can contact Workelevate for a call and get a better understanding of the pricing.
Workelevate is a reliable IT support solution because it offers 360° remote IT support, 24x7x365 availability, improved response time, and lower cost compared to on-site IT staffing. It also provides live remote analyst support by multi-level IT support teams, 24x7 NOC-SOC, and subject matter experts having 25 years of experience in end-user services. Additionally, Workelevate's digital employee experience platform is easy to adapt, integrates with your existing systems, and unifies IT support operations efficiently.

Contact Us Today for Tailored SME Support

Discover how Workelevate’s AI-powered digital workplace platform can reduce IT overhead, improve employee experience, and drive productivity for your growing business.

Talk to us today and see how effortless IT support can be

Ready to transform
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