Workelevate platform allows users and admins to self-service when it comes to active directory operations. With a seamless UI and a simple set of steps, users can change and reset their passwords or get their accounts unlocked, directly from the platform. Password reset requests constitute a larger chunk of tickets for the service desk. Through self-service password management, Workelevate eliminates the need for support staff to intervene while driving instant round-the-clock service using automation capabilities that ensures quicker resolutions.
For installing software crucial to business processes, an end-user has to put in a substantial amount of time to download, set up and ensure the software’s compatibility with his/her device. This sometimes leads to frustration due to errors in installation as every end-user does not necessarily know the technical aspects. To simplify the process, Workelevate provides a one-click deployment of non-commercial software whitelisted by the admin. These are specifically categorized in the platform as per user groups and organizational units (departments).
The global service desk platform helps admins to whitelist a printer for users across groups and organizational units according to the location. Therefore, an end-user can simply access a printer whitelisted to his user account and get it configured with his/her device. In case a new printer is to be installed or an existing printer needs to be configured, the users can do it directly using the platform itself without calling the service desk for help. Any connectivity issues with the printer can be easily resolved through the self-service printer configuration feature.
While Workelevate’s self-healing agent takes care of most of the system issues, the platform’s self-service capabilities also include one-click solutions for troubleshooting your system and maximising its performance. The platform consists of several power scripts that enable the troubleshooting of Disk Space, Browser Apps, Networks, PC Tuning, Email, etc. These one-click solutions make it easy for the end-users to resolve certain time-intensive issues instantly without any help from the support team. As a result, the downtime risks are reduced, and the system is up and running in no time.
In order to understand the self-service capabilities and other aspects of Workelevate, the platform comprises a knowledge base that has all the information, steps, and to-dos for both – the admins as well as the end-users. It helps them to explore the various facets of the platform and the instructions related to performing a possible action of resolving an issue or setting up a service. Also, the FAQs are included with the knowledgebase for the users to quickly navigate to any specific information, altogether helping them to harness the true potential of the service desk platform.