Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, 2024 Read More ->
Sticky bar Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for DEX Management Tools, 2024
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Self Service Platform for Employees

Let employees take charge and find solutions with ease with AI powered Self Service platform. Goodbye Delays, Hi Workelevate!

Self Service Platform for Employees
Are these concerns hindering your end-user support services?

Are these concerns hindering your
end-user support services?

  • Reducing no. of tickets, resolution time & cost
  • Ensuring support delivery without increasing service desk headcount
  • Enhancing IT service desk productivity
  • Improving overall end-user experience
  • Enabling 24x7 end-user support
  • Providing seamless support services through a ‘single point of contact’

Empower Your Employees with Self-Service Capabilities

Password Management

Password Management

Workelevate platform allows users and admins to self-service when it comes to active directory operations. With a seamless UI and a simple set of steps, users can change and reset their passwords or get their accounts unlocked, directly from the platform. Password reset requests constitute a larger chunk of tickets for the service desk. Through self-service password management, Workelevate eliminates the need for support staff to intervene while driving instant round-the-clock service using automation capabilities that ensures quicker resolutions.

Software Installation

Software Installation

For installing software crucial to business processes, an end-user has to put in a substantial amount of time to download, set up and ensure the software’s compatibility with his/her device. This sometimes leads to frustration due to errors in installation as every end-user does not necessarily know the technical aspects. To simplify the process, Workelevate provides a one-click deployment of non-commercial software whitelisted by the admin. These are specifically categorized in the platform as per user groups and organizational units (departments).

Printer Configuration

Printer Configuration

The global service desk platform helps admins to whitelist a printer for users across groups and organizational units according to the location. Therefore, an end-user can simply access a printer whitelisted to his user account and get it configured with his/her device. In case a new printer is to be installed or an existing printer needs to be configured, the users can do it directly using the platform itself without calling the service desk for help. Any connectivity issues with the printer can be easily resolved through the self-service printer configuration feature.

System Troubleshooting

System Troubleshooting

While Workelevate’s self-healing agent takes care of most of the system issues, the platform’s self-service capabilities also include one-click solutions for troubleshooting your system and maximising its performance. The platform consists of several power scripts that enable the troubleshooting of Disk Space, Browser Apps, Networks, PC Tuning, Email, etc. These one-click solutions make it easy for the end-users to resolve certain time-intensive issues instantly without any help from the support team. As a result, the downtime risks are reduced, and the system is up and running in no time.

Knowledge Base

Knowledge Base

In order to understand the self-service capabilities and other aspects of Workelevate, the platform comprises a knowledge base that has all the information, steps, and to-dos for both – the admins as well as the end-users. It helps them to explore the various facets of the platform and the instructions related to performing a possible action of resolving an issue or setting up a service. Also, the FAQs are included with the knowledgebase for the users to quickly navigate to any specific information, altogether helping them to harness the true potential of the service desk platform.

Benefits of Workelevate Employee Self-Service Platform

Increased Productivity and Reduced Downtime

Time is money, and Workelevate is designed to save your employees valuable time by providing easy access to their employment information, benefits, and support resources. Our self-service portal allows employees to quickly and conveniently access the information they need, including IT, HR, Field, Finance, Facilities, etc. No more wasting time searching through piles of paperwork or waiting for the service desk to fulfil their requests. With Workelevate, employees can efficiently manage their common queries on their own, resulting in increased productivity and reduced downtime.

Employees appreciate the convenience and autonomy of self-service solutions, which leads to higher job satisfaction and engagement. Workelevate puts employees in control of their own workplace, allowing them to update their personal details, request time off, and access important documents anytime, anywhere. This empowers employees and gives them a sense of ownership over their employment experience, leading to increased satisfaction and engagement with their work. Happy and engaged employees are more likely to be productive, motivated, and committed to their job, which ultimately benefits your organization's bottom line.

Managing employee inquiries and support requests can be time-consuming and overwhelming for HR and IT support staff. Workelevate's self-service portal streamlines these operations by providing employees with a self-service option to resolve their own issues. This reduces the workload on HR and IT support staff, allowing them to focus on more strategic tasks and providing higher quality support to employees with more complex issues. Workelevate also offers a robust knowledge base and FAQs, providing employees with self-help resources to troubleshoot common issues independently.

At Workelevate, we understand that every organization is unique, and we offer customizable solutions to meet your specific needs. Our self-service platform can be tailored to align with your organization's branding, messaging, and workflows. We work closely with our clients to understand their requirements and provide personalized solutions that fit seamlessly into their existing HR and IT processes. Whether you have a small business or a large enterprise, Workelevate can be customized to meet your organization's unique requirements.

We understand that security and data privacy are critical concerns for organizations. Workelevate takes the security of your data seriously and employs industry-leading security measures to protect your information. Our self-service platform is secured to ensure the confidentiality and integrity of your data. You can trust that your information is safe.

At Workelevate, we are committed to providing exceptional support services. Our dedicated live support team is available to assist your employees with any questions or issues related to the self-service portal. We strive to provide prompt and reliable support, ensuring that your employees have a smooth and seamless experience using the Workelevate platform.

Workelevate Employee Self-Service Platform – FAQs

1. What is Workelevate's Employee Self-Service?
Workelevate's Employee Self-Service is a digital tool that allows employees to perform tasks and access information related to IT and HR without the need for assistance from a service representative. It is an employee-centric platform that can be accessed through various devices, such as computers, smartphones, and tablets, making it easily accessible for end-users.
Workelevate's platform seamlessly integrates with various ITSM and HRMS tools, including different messaging channels, enabling businesses to orchestrate the support service delivery mechanism and facilitate the quick resolution of employee queries using a chatbot. Employees can submit support requests, reset passwords, unlock accounts, manage AD users, troubleshoot email issues, install software, configure printers, optimize browsers, request PC tune-ups, manage tickets, connect with live analysts, receive notifications and alerts, access reports and dashboards, check leave balances, know holidays, and manage attendance, among other common use-cases.
Workelevate Self-Service Platform offers several benefits, including increased productivity and reduced downtime, greater employee satisfaction and engagement, and streamlined support operations, resulting in a reduced workload for support staff. Employees can resolve their queries and issues independently, without having to wait for assistance, leading to faster resolution times and improved efficiency.
Yes, Workelevate takes data security seriously. We have robust endpoint security measures in place to protect your personal information and ensure the privacy and confidentiality of your data. We adhere to industry best practices and comply with relevant data protection regulations to safeguard your information.
Yes, Workelevate's Employee Self-Service can be customized to align with your organization's branding and policies. You can customize the portal's look and feel, add your organization's logo, and configure settings based on your requirements, ensuring a consistent experience for your employees.
Workelevate by Progressive is a user-friendly self-service portal that allows employees to independently resolve IT and HR-related requests, resulting in increased productivity and reduced downtime. It offers seamless integration with ITSM and HRMS tools for efficient support service delivery, ensuring quick resolution of employee queries. Choose Workelevate for efficient and effective self-service support for your employees.
Getting started with Workelevate Self-Service is easy! Contact us and our representative will reach you shortly.
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Registered Office
6317, Sector C, Pocket 6&7,
Vasant Kunj, New Delhi-110070
Head Office
A-26, Sector 83,
Noida (U.P.) -201305, INDIA

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