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Self-Healing Agent

Embrace Self-Healing Agents to Proactively Monitor and Resolve Issues, Ensuring Uninterrupted Productivity and Seamless Operations.

Self-Healing Agent
Are these concerns hindering your end-user support services?

Are these concerns hindering your
end-user support services?

  • Issues with IT systems are having adverse, more immediate impacts on business productivity.
  • Employees lack the technical knowledge to quickly resolve any system issue on their own and rely on the IT support staff.
  • IT environments are becoming complex, having more endpoints than ever before.
  • The list of service desk responsibilities continues to grow, straining resources and over-extending IT staff.
  • For businesses who do not have proper tools to leverage automation, the pace of fulfilling support for system issues is slower than their top competitors.

Continuous System Monitoring

Workelevate's automation-led Self-healing Agent provides untethered system monitoring. The user can easily install the agent on his/her system through the platform. The application resides on the end user system and continuously keeps a track of the system performance while detecting issues that may arise. Identifying any potential errors or issues that might impact the system performance, the agent automatically fixes it or suggests the user to perform the activity in form of alerts. It also keeps a record of all the activities for the users and admins to assess further.

Continuous System Monitoring

Real-time Issues Resolution

Workelevate Self-healing agent application, with an in-built issue resolution database, triggers real-time execution of automated resolutions as soon as it identifies any potential issue or error, and mitigates it without any sort of disturbance to the end user productivity. These are well-orchestrated troubleshooting bundles designed to analyse the system and automatically execute the remediation in the background while keeping the track of every activity performed. Common system issues are resolved in real-time without the need for the end user to have any technical knowledge.

Real-time Issues Resolution

Automated Alerts

Workelevate platform’s self-healing agent feature, along with identifying and mitigating the potential system issues, ensures that the system admin stays in the loop with every single action that is taken. The system admin is simultaneously alerted when any task is carried out by the agent application. Enabling absolute visibility for the system admin, the self-healing feature helps in assessing any recurring issue, identifying vulnerabilities, and remediating the uncommon system issues that are not within the scope of the self-healing agent to completely resolve.

Automated Alerts

Schedule Triggered Tasks

The Self-healing agent is developed with the capability to schedule certain tasks as per the requirement either by the end-user or the system admin so that they don't have to worry about the system uptime and can focus on their work in a hassle-free manner. The tasks are automatically triggered as configured and scheduled by the respective end user or admin. Workelevate’s self-service feature comprises of such many bundled solutions that can be performed in the background in one single click, providing the ease for admins to streamline support services with minimum effort.

Schedule Triggered Tasks

System Health Check

The self-healing agent not only monitors the performance of the system but also keeps an eye on the system’s health. It constantly collects all the critical machine information like upgrades, patches, system stability, CPU load, etc. and generates quantitative ratings for the admins to determine the state of the system and take further actions. The whole phenomenon is automated and hence the admin is immediately alerted about any activity that demands service desk intervention. The self-healing agent’s health check process also ensures the profitability of your IT systems for long-term usage.

System Health Check

Remote Remediation

The system admin can have a more granular view of the end user systems and their respective performance using the system health analytics. Once an uncommon system issue is identified and demands manual remediation, Workelevate enables remote access for the admins or service desk agents to take desired actions on the system. This will help fix any issue or error remotely with the system that needs to be resolved immediately for the end user to stay productive. Remote remediation through one ‘single point of contact’ helps businesses provide user-centric support services.

Remote Remediation

Transformative Solution for IT System Challenges

Facing immediate impacts on productivity due to IT system issues? Employees lacking the technical know-how to resolve problems independently? IT environments are growing more complex by the day, straining resources and extending support responsibilities?

Connect with Workelevate today to discover how our Self-Healing Agent empowers employees to resolve issues independently, reducing strain on IT resources and enhancing overall productivity.

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