Continuous System Monitoring
Workelevate's automation-led Self-healing Agent provides untethered system monitoring. The user can easily install the agent on his/her system through the platform. The application resides on the end user system and continuously keeps a track of the system performance while detecting issues that may arise. Identifying any potential errors or issues that might impact the system performance, the agent automatically fixes it or suggests the user to perform the activity in form of alerts. It also keeps a record of all the activities for the users and admins to assess further.
Real-time Issues Resolution
Workelevate Self-healing agent application, with an in-built issue resolution database, triggers real-time execution of automated resolutions as soon as it identifies any potential issue or error, and mitigates it without any sort of disturbance to the end user productivity. These are well-orchestrated troubleshooting bundles designed to analyse the system and automatically execute the remediation in the background while keeping the track of every activity performed. Common system issues are resolved in real-time without the need for the end user to have any technical knowledge.
Automated Alerts
Workelevate platform’s self-healing agent feature, along with identifying and mitigating the potential system issues, ensures that the system admin stays in the loop with every single action that is taken. The system admin is simultaneously alerted when any task is carried out by the agent application. Enabling absolute visibility for the system admin, the self-healing feature helps in assessing any recurring issue, identifying vulnerabilities, and remediating the uncommon system issues that are not within the scope of the self-healing agent to completely resolve.
Schedule Triggered Tasks
The Self-healing agent is developed with the capability to schedule certain tasks as per the requirement either by the end-user or the system admin so that they don't have to worry about the system uptime and can focus on their work in a hassle-free manner. The tasks are automatically triggered as configured and scheduled by the respective end user or admin. Workelevate’s self-service feature comprises of such many bundled solutions that can be performed in the background in one single click, providing the ease for admins to streamline support services with minimum effort.
System Health Check
The self-healing agent not only monitors the performance of the system but also keeps an eye on the system’s health. It constantly collects all the critical machine information like upgrades, patches, system stability, CPU load, etc. and generates quantitative ratings for the admins to determine the state of the system and take further actions. The whole phenomenon is automated and hence the admin is immediately alerted about any activity that demands service desk intervention. The self-healing agent’s health check process also ensures the profitability of your IT systems for long-term usage.
Remote Remediation
The system admin can have a more granular view of the end user systems and their respective performance using the system health analytics. Once an uncommon system issue is identified and demands manual remediation, Workelevate enables remote access for the admins or service desk agents to take desired actions on the system. This will help fix any issue or error remotely with the system that needs to be resolved immediately for the end user to stay productive. Remote remediation through one ‘single point of contact’ helps businesses provide user-centric support services.
