January (2023)
New Natural Language Understanding (NLU) model is implemented, improving the overall performance of Workelevate in processing massive amount of text data.
December (2022)
Workelevate chatbot can now be easily integrated with Slack and Google Chat. End-users can now access the support services without visiting different communication channels.
November (2022)
New chatbot introduced with HR services streamlined for end-users to access and update official information, HR policies, leave & holidays, salary slips, FAQs, and more.
October (2022)
Customized software repository for admins to manage an app’s availability for installation on chatbot. Desktop notification & Ticket Management reporting introduced.
September (2022)
Introduced user feedback section and delete option in notification configuration. Chatbot upgraded with self-service IT ticket cancellation & instant software approval.
August (2022)
New workflow configuration feature for the software approval process, enhanced responsiveness for adoption dashboard to adjust it according to user preferences.
July (2022)
Intuitive Dashboard in Workelevate Console for Admins to track important usage statistics. ‘Set your own password’ feature introduced in Chatbot.
June (2022)
Improved search experience, New Troubleshooters & Software Additions, Improved Active Directory, ‘Check Ticket Status’ & Live Tech Analyst Connect in Chatbot.
May (2022)
Introduced Dynamic Logos and Backgrounds for Workelevate Platform, added new troubleshooters in the repository & New software to the deployment menu.
April (2022)
Improved search experience, New Troubleshooters & Software Additions, Improved Active Directory, ‘Check Ticket Status’ & Live Tech Analyst Connect in Chatbot.
