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Reliable Outsourcing Options to Fit Your Business

Maximizing efficiency and cutting costs is critical for businesses to stay competitive, and the solution to achieving this is to outsource IT support. With Workelevate by Progressive, businesses can achieve their goals, save time, money, and resources, and be able to boost overall workforce productivity.

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challenges

Don’t let these IT Support Problems Slow You Down

  • Supporting remote work with necessary tools & infrastructure.
  • Managing the rising number & versions of endpoints.
  • Ensuring endpoint visibility & compliance for remote work.
  • Implementing robust endpoint security measures against cyber threats.
  • Developing a framework for process & change management.
  • Implementing strategies to address downtime, lost productivity & compromised employee experience, such as self-help support, AI chatbot & end-user services.

Not Just Another IT Support Provider

150+ Businesses Trust Us for IT Support and Services

Outsourcing IT support to a managed IT services provider with automation capabilities helps businesses streamline their operations better. With 25+ years of experience and advanced automation tools, we manage all technology needs, ensuring secure and up-to-date IT infrastructure for a competitive edge in the digital landscape. Trust Workelevate by Progressive to handle your IT support needs, while you focus on core business objectives.

  • Access professional IT expertise without costly infrastructure and teams.
  • Minimize downtime with 24/7 remote IT support.
  • Boost performance and efficiency and reduce productivity loss.
  • Control IT expenses with predictable costs.
  • Enhance end-user satisfaction with responsive IT support for a better customer experience.

At Workelevate by Progressive, we understand that every business has unique IT requirements, and we tailor our outsourced IT services accordingly. Our team of experienced professionals specializes in identifying and resolving technical issues like network interruptions, IT infrastructure downtime, and application glitches, using automated workflows. With our outsourced IT support services, your business can operate with confidence, knowing that any technical issues will be quickly and effectively resolved.

We Simplify Small Business
80% - 85%

Queries Resolved with Zero Touch, Leveraging Workelevate Platform

110+

Locations Managed Across Different Regions in India & Worldwide

200K+

Endpoints Under Management with Complete Visibility & Control

125K+

Tickets handled per month with a First Call Resolution (FCR) approach

Next-Gen Business IT Support Services

Enabling 24x7 IT Support for End-Users to Work Anytime, Anywhere

Conversational Chatbot

Say goodbye to long wait times and hello to faster resolutions. Our AI chatbot seamlessly delivers support across multiple channels, automating repetitive queries and providing one-click fixes for IT support service requests.

Self-Service Platform

Digitize your workplace and reduce people dependency by empowering your end-users with self-service capabilities. Our self-service platform resolves issues instantly, and making your employees happier, smarter, and faster.

Self-Healing Agent

Don't let technical issues bring your business to a halt. Our self-healing agent enables systems to detect and remediate issues automatically, preventing downtime while live analysts provide remote IT support.

ITSM Integrations

Services

End-User Device
Support

Enable your team to work from anywhere, while we troubleshoot their end-user devices remotely. Our 24x7 remote support minimizes downtime risks, ensuring your team is productive and efficient no matter where they are.

Productivity & Collaboration Application Support

Boost your team's productivity and ensure that they have access to accurate support. We handle issues with productivity and collaboration applications like Microsoft O365 and G Suite, providing instant responses to support requests.

Business Application
Support

Avoid costly downtime and data loss with instant assistance for business-critical applications. Our IT helpdesk support enables faster resolutions, ensuring that your business operations run smoothly and without interruption.

End-User Devices Support

Business Application Support

All-Inclusive Outsourced IT Support Services

IT Support Management & Reporting

IT Support Management & Reporting

Incident Management

Incident
Management

IT Asset Management

IT Asset
Management

Patch Management

Patch
Management

Network Monitoring

Network Monitoring &
Support

Database-Management

Database
Management

Digital Employee Experience Management

Digital Employee Experience Management

Endpoint Security Management

Endpoint Security
Management

Why choose Workelevate by Progressive for
IT Support Outsourcing Services?

  • Cost Savings : Workelevate by Progressive offers cost-effective solutions that eliminate the need to hire and train expensive in-house IT staff.

  • Access to Expertise : With Workelevate's team of experts, businesses gain access to specialized knowledge in various aspects of technology, including network management, endpoint security, and digital workplace optimization.

  • Increased Efficiency : Workelevate's external providers have the resources and expertise to quickly resolve technical issues, minimizing downtime and reducing the risk of lost productivity.

  • Improved Security : With Workelevate's expertise in managed security, businesses can protect themselves from cyber threats by implementing bespoke security measures driven by a security operations center, available 24x7.

  • Focus on Core Business Functions : By outsourcing IT support to Workelevate, businesses can focus on developing products and services, improving relationships with customers, and growing their business.

challenges

Outsourced IT Support and Managed IT Services - FAQ’s

If your business is experiencing technical issues or downtime, struggling to keep up with updates and maintenance, or lacking the expertise to manage your IT infrastructure, it may be time to consider outsourcing IT support. A professional provider can help you address these issues and improve the overall performance and efficiency of your business.
Businesses of all sizes and industries can benefit from outsourcing IT support to us. However, small and medium-sized businesses that lack the necessary resources and expertise to manage IT infrastructure can benefit the most.
Outsourcing IT support for your business can provide several benefits, including cost savings, access to expertise, increased efficiency, and improved security. With a trusted IT support provider handling your IT needs, you can focus on your core competencies and maximize productivity while ensuring your technology is up-to-date and secure.
There are various types of outsourced IT support available, including network management, cybersecurity, software development, and help desk support. Depending on your business needs, you can choose one or multiple services to outsource to us.
When selecting an outsourced IT support provider, it's essential to consider factors such as their experience and expertise, pricing and contract terms, customer service and support, and security measures.
The cost of outsourced IT support varies depending on the type and level of service required. With Workelevate by Progressive, 80%-85% of tickets are resolved remotely using the platform and live remote agents, thus, allowing your business to save a substantial amount.
Yes, outsourced IT support providers can offer customized solutions tailored to your business needs, including hardware and software procurement, network and cybersecurity management, and help desk support.
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