AI + Human = Elevated Support
Workelevate’s AI-powered digital assistant handles 80% of routine IT queries. But for complex or urgent issues, employees can seamlessly connect with a live analyst—without switching platforms.
Whether it’s a ticket escalation or an unsupported query, employees can opt for Live Analyst Connect directly through the Workelevate interface.
All interaction history, ticket details, and system diagnostics are passed to the live analyst—so employees don’t need to repeat themselves.
Available via chat, voice, or video—depending on your support model.
Live intervention at the right moment ensures faster issue resolution.
Offer a safety net beyond automation—making users feel heard and supported.
With full context, analysts can resolve issues faster, reducing overall L1/L2 workloads.
User Raises a Query via Workelevate’s digital assistant. |
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AI Tries to Resolve it using self-service or automation. |
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If Unresolved, user gets an option to “Connect with Live Analyst. |
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Seamless Handoff with chat/ticket history and device context shared. |
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Analyst Resolves the Issue or logs it into the ITSM for further action. |
Secure & Role-Based Access Analysts connect by role and department.
Integrated with Contact Centre Solutions like Genesys, Nice, Ozonetel etc.
Live Analyst Connect isn’t just a fallback—it’s a strategic tool for high-impact support.
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