Knowledge Search

Knowledge Base Meets Conversational Search for Instant employee support

Accelerate knowledge discovery across multiple platforms with a powerful, unified search experience designed to enhance productivity and streamline workflows.

Service Workflow Automation

Use Cases by Department


IT

How and to whom should I escalate my pending ticket?

Find escalation procedures and contact details in ITSM KB.

How and to whom should I escalate my pending ticket?

Find escalation procedures and contact details in ITSM KB.

HR

Where can I find the holiday list?

Access the latest holiday calendar from the HR portal or SharePoint.

Where is the travel allowance document?

Retrieve travel policy and reimbursement guidelines from HR documentation.

Sales & Marketing

Where can I access the corporate deck?

Locate the official company presentation in SharePoint or cloud storage.

What is our social media policy?

Find social media usage guidelines and compliance details in HR or marketing documentation.

Knowledge Sources


Users can retrieve knowledge from

ITSM KB

Direct integration with ITSM platforms.

Workelevate KB

Centralized repository within Workelevate.

Cloud Storage

Supports AWS S3 and Azure Blob Storage.

File Uploads

Allows manual document uploads.

SharePoint

Enables access to SharePoint-hosted content.

Digital Intelligence

Admin Console for Configuration

Manage Knowledge Sources–Select, prioritize, and integrate multiple sources for a unified search experience.


Content Management–Upload and organize documents, knowledge base articles, and files for seamless access.

Interfaces Available


Employees can access Workelevate Knowledge Search through

Collaboration Platforms

Microsoft Teams, Slack, and Google Workspace

Web Widget

Embedded widget for instant knowledge retrieval on internal portals.

Web Browsers

Compatible with Chrome, Edge, Firefox, and Safari.

Benefits

  • Unified Search Experience Access knowledge from multiple sources in one place.

  • Enhanced Productivity Reduces time spent searching for information.

  • Seamless Integration Works with ITSM, collaboration tools, and enterprise storage solutions.

  • Workelevate Knowledge Search empowers organizations with a streamlined knowledge retrieval system, enhancing the employee digital experience through easy access to information.

Ensuring Secure Offboarding

Ready to Elevate Your Workforce?


Have questions or need more information?