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Released WEx(Agent) Version – 2.0.9

29th July 2022

WE Console & WEx (Agent)

New Features list –

1) Introducing Dashboard to WE Console -
Introducing Dashboard

Now, the administrator can track various indicators like:-

  • Adoption – Total number of users using the WE platform.
  • Usage – Total number of licenses procured.
  • Active users – No. of active users in the selected timeframe.
  • Resolutions/Requests - Percentage of resolutions done by Workelevate.
  • Resolutions by Channel & Resolutions by Mode.
  • Total feedback – Total no. of feedback in a specified time frame.
  • Most used Software – Top used software in the environment.
2) Adding the “Set your own password” feature in Chatbot.
Set your own password

We have added a new feature for resetting your password. Now , users can set their own password through the WE console. When a user will click on the “Set your own password” button, the WE chatbot redirects the user to the WE console from where the user could set his/her new password.

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