Workelevate is a digital workplace transformation solution by Progressive Infotech. It is a combination of a global service desk platform and services to enable instant workplace support (IT & HR).
No. Workelevate is not an ITSM tool. It is a one-stop solution (a global service desk platform + services) which can be integrated with your existing ITSM tools, serving as an L0 & L1 layer through which the end-users can self-service and automatically remediate their common, repetitive issues. They can also raise tickets through the platform and support teams can respond to them.
It is both, a SaaS-based and an on-premises solution.
The platform with a rule-based chatbot, self-service, and self-healing agent ensures most of the common end-user queries are resolved using automation, without service desk intervention. Offering integrated support for issues with end-user devices, business and productivity applications; Workelevate live agents take care of unsolved queries.
Platform-enabled services include Self-service, Self-Healing Agent & a rule-based chatbot. Solutions provided: end-user device support, productivity & collaboration application support, and business application support.
Workelevate works with the most-used communication platforms like Slack, MS Teams, Whatsapp, etc. It seamlessly integrates with Business apps (SaaS) such as Salesforce, SAP, ITSM & HRMS tools. It also offers integration with productivity & collaboration applications such as Microsoft 365 & Google Workspace (Formerly G Suite). On the other hand, Workelevate also has integration capabilities with any custom application through API integration.
Yes. Workelevate is ISO/IEC 27001:2013 certified and meets the VAPT (Vulnerability Assessment & Penetration Testing) compliance requirements. (Registered – AKSIT/2022-23/203)
Workelevate enables end-user centricity, instant service, cost-reduction, and omnichannel availability for businesses to streamline support services while driving digital dexterity for their hybrid-working end-users.
Workelevate global service desk platform resolves up to 30% - 35% of queries without service desk intervention. Combined with the live remote agent support, Workelevate solution is able to remediate up to 80% - 85% of the queries with ZERO TOUCH.
To get Workelevate for your organization, you simply need to book a call with our experts who will further break down your requirements based on your company size and processes and suggest you the most suitable package.
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