Frequently Asked Questions

No. Workelevate is not an ITSM tool. It is a one-stop solution (a global service desk platform + services) which can be integrated with your existing ITSM tools, serving as an L0 & L1 layer through which the end-users can self-service and automatically remediate their common, repetitive issues. They can also raise tickets through the platform and support teams can respond to them.

It is both, a SaaS-based and an on-premises solution.

The platform with a conversational AI chatbot, self-service, and self-healing agent ensures most of the common end-user queries are resolved using automation, without service desk intervention. Offering integrated support for issues with end-user devices, business and productivity applications; Workelevate live agents take care of unsolved queries.

Platform-enabled services include Self-service, Self-Healing Agent & a conversational AI chatbot. Solutions provided: end-user device support, productivity & collaboration application support, and business application support.

Workelevate works with the most-used communication platforms like Slack, MS Teams, Whatsapp, etc. It seamlessly integrates with Business apps (SaaS) such as Salesforce, SAP, ITSM & HRMS tools. It also offers integration with productivity & collaboration applications such as Microsoft 365 & Google Workspace (Formerly G Suite). On the other hand, Workelevate also has integration capabilities with any custom application through API integration.

Yes. Workelevate is ISO/IEC 27001:2013, SOC 2 (In Progress) and GDPR Compliant.

Workelevate enables end-user centricity, instant service, cost-reduction, and omnichannel availability for businesses to streamline support services while driving digital dexterity for their hybrid-working end-users.

Workelevate global service desk platform resolves up to 30% - 35% of queries without service desk intervention. Combined with the live remote agent support, Workelevate solution is able to remediate up to 80% - 85% of the queries with ZERO TOUCH.

To get Workelevate for your organization, you simply need to book a call with our experts who will further break down your requirements based on your company size and processes and suggest you the most suitable package.

You can visit the Platform Updates page.

Simply contact us or write an email to hello@workelevate.com