Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, 2024 Read More ->
Workelevate (Progressive Infotech) recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for DEX Management Tools, 2024 Read More
Are you running a large business with complex employee support needs? Do you struggle to keep track of employee queries and support requests? Are you tired of using multiple tools to manage the digital workplace? If yes, then Workelevate might be the perfect solution for you.
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With the fast pace of technological advancement, the complexity of IT systems and services can be overwhelming, and this can pose a significant challenge for enterprises. As a result, delivering employee support services can be complex and require advanced technical expertise, which can be difficult to manage.
Enterprises must provide IT support services that meet the specific technical requirements of their employees, which may include delivering services within a specific time frame, ensuring system availability, and providing timely and effective support. Failure to meet these can result in dissatisfaction among employees, lost productivity, and lost revenue.
Enterprises must ensure that employee data is secure and protected from external threats. This includes not only protecting employee information from hackers but also complying with legal and regulatory requirements related to data privacy and security. For your employees to work remotely in a secure manner, endpoint protection is necessary.
Enterprises must be able to provide support to their employees around the clock. This means always having a team of dedicated support professionals available to handle any issues that may arise. This can be challenging for enterprises, especially those that operate in different time zones or have employees working on different schedules.
Workelevate's enterprise-grade remote IT support solution offers a conversational chatbot that empowers end-users to resolve IT issues on their own, reducing IT help desk dependency and enhancing digital dexterity. Leveraging AI and natural language processing, the chatbot provides instant assistance, enabling faster issue resolution. The chatbot can be personalized for multi-lingual support and can be integrated across multiple messaging platforms acting as an omnichannel.
Our platform enables proactive resolutions by automatically detecting and fixing system issues, resulting in improved system uptime and avoiding any loss of productivity. This feature provides an efficient and effective way to manage IT systems and reduce downtime, allowing employees to remain productive. IT teams can remotely identify and prevent end-user device failures. It also allows admins to generate alerts for the end-users and make them resolve issues using one-click fixes.
Queries Resolved with Zero Touch, Leveraging Workelevate Platform
Locations Managed Across Different Regions in India & Worldwide
Endpoints Under Management with Complete Visibility & Control
Tickets handled per month with a First Call Resolution (FCR) approach
We provide live remote analyst support to businesses, enabling IT teams to monitor and remediate end-user devices remotely. This feature allows for quick and efficient issue resolution for critical requests, resulting in improved employee productivity. Our multi-level IT support teams, 24x7 NOC-SOC, and subject matter experts with 25 years of experience in end-user services optimize the live remote services according to your end-user requirements.
Workelevate's platform-led end-user experience management allows IT teams to efficiently manage end-user devices, business applications, active directory operations, and more using a unified endpoint management console. It configures self-service capabilities for end-users, creates software repositories, automates employee onboarding and off-boarding, secures endpoints, and eliminates tedious routine tasks for IT teams to focus on business goals.
For large enterprises, Workelevate simplifies tracking and managing employee inquiries by providing integration capabilities with multiple ticket management systems. The platform also enables the automatic assignment of tickets to remote analysts based on predefined rules. From the service layers to the endpoints, everything is handled smoothly with complete visibility.
Workelevate's instant support for collaboration and productivity tools empowers end-users to resolve issues independently. Employees can utilize the chatbot to troubleshoot problems, and the agent application resolves the issue using automated workflows. If additional support is necessary, end-users can raise a ticket to a remote IT analyst.
Workelevate offers large businesses specific dashboards, reporting, and analytics tools to track endpoint performance and recognize areas for improvement. CIOs can generate reports on metrics such as ticket volume, resolution times, employee feedback, and sentiment analysis in a few clicks. The experience management dashboard offers a comprehensive view of all endpoints.
Workelevate is entirely customizable, allowing large businesses to personalize remote IT services to their specific end-user requirements. It integrates with popular ITSM tools like ServiceNow, BMC, Zoho Desk, Symphony Summit, and more. The conversational chatbot seamlessly integrates with MS Teams, Slack, Google Workspace, Whatsapp, and all leading browsers.
Workelevate's support extends to multiple channels, including email, social media, and live chat, allowing large businesses to handle all employee inquiries from a single platform. This feature enhances consistency and efficiency in providing remote IT support across various messaging applications and devices, catering to employee flexibility and preferences.
Workelevate allows you to save significant costs by automating your IT support needs. This means no more worrying about on-site IT staffing, people dependency, and unavailability. And with our custom pricing options, we'll work with you to find the best fit for your unique enterprise needs, providing cost savings compared to building your own in-house resources.
With Workelevate, you'll experience improved response times to IT issues, minimizing the impact of downtime and saving you money from lost productivity and potential revenue. While the chatbot takes care of most of the support queries, our live analysts are available 24/7 to provide remote support, optimize end-user device performance, and reduce downtime risks.
Workelevate is here to make all IT support needs stress-free, efficient, and cost-effective. For 25+ years, we’ve been catering end-user services to some of the top enterprises across industries. Enterprises get access to world-class IT tools powered by automation capabilities and expert advisory services, without the high costs associated with building these resources in-house.
Elevating the employee experience is more important to us than meeting the SLAs. Hence, we offer Experience Level Agreement (XLAs) that helps us make our remote IT support services centric to enterprise end-users. This improves digital dexterity among the employees improving their experiences with technology and making them deliver better to the customers.
Managing a large business with intricate employee support needs? Struggling to streamline queries and support requests? Tired of juggling multiple tools for your digital workplace? If yes, Workelevate is the solution you've been searching for.
Ready to deliver seamless employee experiences for your enterprise? Connect with Workelevate today to explore how our ultimate remote IT support solution can simplify and elevate your large-scale operations.
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