Experience Management

Deliver Better Digital Employee Experience with Actionable Insights

Workelevate’s Experience Management module empowers IT teams to measure, monitor, and enhance digital experiences across endpoints, applications, and security. No guesswork—just real-time data, automated insights, and intelligent actions.

Service Workflow Automation

Get the Full Picture with DEX Score.


Track the pulse of your workforce’s digital experience through a unified DEX Score that combines device health, application performance, security posture, and user satisfaction into a single view.

Score Breakdown:

Score Breakdown:

Good, Average, Frustrating (Color-coded for quick prioritization)

Trend Analysis

Trend Analysis:

Spot experience dips or improvements over time (Daily/Weekly/Monthly)

Drill-Down: Device, Applications, Security & Satisfaction


Each dimension is scored individually so you can pinpoint the source of poor experience:

Device Score

Device Score:

CPU/RAM/disk/battery/boot-time insights

Application Score

Application Score:

Performance and stability across apps

Security Score

Security Score:

Antivirus, OS status, patch compliance

Satisfaction Score

Satisfaction Score:

Employee feedback and engagement signals

Your Employee Experience, Visualized - Demo Walkthrough


Recommended Actions That Are Actually Useful


No more dashboards without direction. Workelevate’s Experience Management provides AI-driven Recommended Actions for each anomaly:

High RAM/CPU usage

Poor
boot time

Low
disk space

Aging
devices

Missing
antivirus

Each item is clickable with a “Troubleshoot” CTA for instant remediation.

Scorecard by User or Device


Get a user-level or device-level view across all parameters. Drill down to:

  • DEX Score per user/device

  • Device health status

  • App behavior and satisfaction correlations

dentify top pain points by user, location, or department.

scorecard-user-device

Why It Matters


Proactively reduce IT tickets

Identify hidden bottlenecks

Improve employee satisfaction and performance

Support hybrid work environments effectively

Key Benefits


Reduction

~20–40% drop in IT support tickets

Readiness

Faster troubleshooting with pre-analyzed faults

Strategic Asset

Increased CSAT & EX scores across the board

Distributed Environments

Better compliance with security standards

Ready to Elevate Employee Experience?


Let us show you how Experience Management can transform your IT operations.