End-User Device Support

Are these concerns hindering your
end-user support services?

Managing a large volume of devices geographically distributed across multiple branches and to remote workers.
An explosion in the variety and versions of devices to support.
Overburdened service desk due to concurrent device-related support requests.
Managing endpoint visibility and compliance.
Securing devices in today’s ‘work from anywhere, anytime & on any device’ environment.

End-User Device Management

How Workelevate Helps?

Automating regular endpoint
management routines

Installing patches, deploying software,
and OS provisioning

Managing Assets and
Software licenses

Managing Mobile devices –
iOS, Android

Desktop as a service (DaaS) /
VDI Management

Windows, MacOS, and
Linux Support

Remote control of desktops
and troubleshooting

Complete ITIL processes
and documentation

Executive reporting and
ticket analysis

Keep IT Simple with Our Expert End User Device Solutions

Device Configuration and Deployment

Setting up and deploying end-user devices with the necessary software, security policies, and configurations to ensure optimal performance and security.

Device Monitoring and Management

Proactively monitoring and managing end-user devices to ensure they are operating correctly and are secure, minimizing downtime and improving user productivity.

Device Security

Proactively monitoring, managing, and protecting end-user devices from cybersecurity threats such as ransomware to ensure the confidentiality and availability of data on the device.

User Support

Troubleshooting end user device issues, providing software and hardware support, and assisting with user training on how to proactively handle IT issues.

IT Asset Management

Tracking and managing end-user devices to ensure optimal utilization, maintenance, and cost-effectiveness.

User Provisioning and Deprovisioning

Setting up and configuring user accounts with appropriate access and security policies and removing them when no longer required.

Device Upgrades and Replacement

Evaluating device hardware and software, user needs, and organizational goals to make informed decisions about upgrading or replacing devices.

Reporting and Analytics

Generating reports, identifying trends, and using analytics tools to gain insights into end user device health, user behavior, and related security risks.

Does Your End User Face These IT Issues?

Inadequate Software

End-users may be using outdated or limited software that does not meet their needs. This can result in inefficiencies and reduced productivity.

Cybersecurity Threats

End-users may be targeted by cybercriminals attempting to gain access to company data or systems. This can result in data breaches or other security incidents that impact the business.

Network Connectivity Issues

End-users may experience network connectivity issues, such as slow internet speeds or intermittent connections. This can impact their ability to perform their jobs effectively.

Printing and Document Management Issues

End-users may struggle with printing or document management issues, such as difficulty printing or accessing documents. This can impact their ability to complete tasks efficiently.

Email Problems

End-users may experience email problems such as difficulty accessing email, receiving spam or phishing emails, or being unable to send or receive emails. This can impact communication within the business.

Software Compatibility Issues

End-users may struggle with software compatibility issues when using multiple software programs that are not designed to work together. This can impact their ability to complete tasks efficiently.

Lack of Training or Documentation

End-users may not have access to adequate training or documentation to help them use IT systems effectively. This can result in inefficiencies and reduced productivity.

Accelerate Self-Help in a Hybrid World

End-User Centricity

Workelevate drives user-centric support services that focus on the end-user’s needs while ensuring their productivity through impeccable device support. Be it any device of any operating system, Workelevate Global Service Desk delivers services that not only help businesses create digital dexterity but also prevent any outage or device downtime.

24x7 Instant Service

Delivering one-click remediations and instant live agent connect driven by the platform and global service desk respectively, the digital workplace service transformation solution enables faster service for end-users to get their device-related queries resolved quickly, allowing them to focus on their work without wasting any time due to device issues.

Omnichannel Support

End-users are digital savvy people who prefer one single point of contact for all of their communication. Workelevate’s omnichannel availability across top business communication platforms makes it a perfect digital workplace support solution for end-users to get their queries resolved within the same environment they communicate for all purposes.

Cost Reduction

Computers and devices constitute a larger chunk of a business's IT investments which needs to be optimized in order to maintain a cost-effective strategy that aligns with the business objectives. Workelevate helps organizations with device usage analytics and lifecycle management by enabling device support services that ensure IT assets’ efficiency and profitability.

Some FAQ’s to understand our End User Device Management Services

1. What is End User Device Management (EUDM)?

End User Device Management is the process of managing and securing devices used by end-users in an organization, such as laptops, smartphones, tablets, and desktops. It involves configuring, monitoring, and securing devices to ensure they are working correctly and are protected from security threats.

2. What types of devices can be managed through end-user device management services?

End-user device management services can manage a wide range of devices, including desktops, laptops, tablets, smartphones, and other mobile devices.

3. How does device monitoring and management work?

Device monitoring and management involves using software tools to remotely track and manage devices, ensuring they are operating correctly and are secure. This can include tasks like software updates, security patches, and user access management.

4. Why asset management is required in end user device management?

Asset management helps organizations track and manage their technology assets, reducing costs and improving efficiency. This includes tasks like tracking inventory, maintaining records, and optimizing device usage.

5. What is the cost of end user device management services?

The cost of end user device management services can vary depending on factors such as the number of devices being managed, the level of support required, and the specific services being offered. It's important to work with a IT support vendor, like Workelevate, which can offer a customized solution tailored to your specific needs and budget.

6. Why do I need end user device management for my company?

End user device management can provide long-term cost savings by reducing the need for frequent device replacements and minimizing downtime due to device malfunctions. By proactively monitoring and maintaining devices, businesses can avoid IT issues, and ensure devices are always up-to-date with the latest security patches and software updates. Additionally, centralized management can reduce the need for on-site support, which can save on labor costs in the long run.

Why Workelevate for End User Device Management?

Expertise

WorkElevate has a team of highly skilled and certified technicians who have extensive experience in end user device management. We leverage our expertise to provide customized solutions that meet the unique needs of each business.

Cost-effectiveness

WorkElevate offers cost-effective end user device management solutions without compromising on quality. We understand that small and medium-sized businesses have budget constraints, and we work closely with our clients to provide affordable solutions.

Customization

We believe that one size does not fit all when it comes to end user device management. Therefore, we provide customized solutions that are tailored to meet the specific needs of each business. This ensures that businesses get the most out of their investment in IT support services.

Proactive Approach

WorkElevate takes a proactive approach to end user device management. We monitor devices around the clock to identify and resolve issues before they become bigger problems. This helps minimize downtime and ensures that businesses are always up and running.

Scalability

WorkElevate's end user device management solutions are scalable, meaning they can grow with a business as it expands. We understand that businesses need flexible IT support solutions that can adapt to changing needs, and we provide just that.

Excellent Customer Service

At WorkElevate, we prioritize our clients' satisfaction. We provide excellent customer service and support to ensure that our clients' IT needs are always met. Our technicians are available 24/7 to answer any questions and resolve any issues that may arise.

Are these concerns hindering your end-user support services?