December 2023
SuccessFactors Onboarding & Offboarding Integration
We are excited to introduce the integration of SuccessFactors Onboarding & Offboarding with our platform, streamlining the employee lifecycle management process.
Highlights:
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Seamless Integration : Our platform now seamlessly integrates with Active Directory (AD) and SAP to automate onboarding and offboarding processes. Any user onboarded or offboarded in SuccessFactors will reflect in AD, ensuring synchronization across systems and saving time.
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Efficiency and Compliance : The integration enhances process efficiency, reduces manual effort, and helps maintain compliance by eliminating the risk of human errors in onboarding and offboarding activities.
Feedback Usage Report & Dialogue Health Framework
In this release, we're introducing the Feedback Usage Report and Dialogue Health Framework, enhancing our platform's responsiveness to user feedback.
Highlights:
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Feedback-Driven Solutions : Our platform analyzes user feedback to tailor solutions accordingly. If a resolution isn't met and a technician is involved, feedback is analyzed to improve future interactions.
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Dialogue Health Improvement : Capturing and analyzing user dialogue helps train the system for better performance, ensuring continuous improvement in user interactions.
Restricted Software Monitoring and Uninstallation
We're excited to announce the addition of restricted software monitoring and uninstallation capabilities in our Endpoint module.
Highlights:
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Whitelisting and Blacklisting : Admins can now whitelist approved software and blacklist unauthorized ones. If a blacklisted software is detected, the agent will automatically uninstall it, ensuring compliance and security.
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Automated Software Management : The agent scans for uninstalled software from the whitelist and reinstalls it, ensuring that approved software remains on the system.
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Comprehensive Reporting : Detailed reports provide insights into software usage across machines, empowering admins to identify and address compliance issues effectively.
Windows Server Monitoring
In this release, we're introducing Windows Server Monitoring capabilities, providing administrators with comprehensive insights into server performance.
Highlights:
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Real-time Monitoring : Our platform offers real-time monitoring of Windows servers, enabling admins to track performance metrics, detect issues, and take proactive measures to optimize server performance.
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Customizable Alerts : Administrators can set up customizable alerts to be notified of critical events, ensuring prompt response and minimizing downtime.
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Performance Optimization : Insights from server monitoring help optimize server configurations and resource allocation, enhancing overall system performance and reliability.
