Users can simply put their queries out in form of a conversation with the chatbot and select from the recommendations. These are mainly one-click troubleshooters that end-users can perform for the remediation they seek. The chatbot interprets the given input and provides the most accurate resolution enabling it through the platform’s self-service capabilities in just a few clicks. This not only eliminates the need to depend on the service desk for common queries but also provides quicker, instant support services while elevating the end-user’s experience.
Simplified Ticket Management
Workelevate’s rule-based chatbot simplifies ticket management for the IT, HR, Field, Finance, and other service desks with ease and efficiency. Users can raise a ticket, track its status, and provide feedback within the chatbot itself. Having less load of tickets, admins can streamline support services according to their preferences by customizing the chatbot’s conversations, theme, language, knowledge base, and many other components that altogether help in crafting a digital workplace support strategy that’s unique and completely business-oriented.
The rule-based chatbot acts as a digital workplace assistant for the end-users, especially those who are working hybrid and remote. Having a customizable knowledge base for providing instructions, the chatbot fetches accurate data and information for the employees and enables a personalized experience. The multilingual support of the chatbot adds more value for your business as end-users are able to get their requests resolved in their own language. Ultimately, the chatbot’s personalization resonate with your brand and enhance the end-user experience meticulously.
Workelevate’s rule-based chatbot is capable of integrating seamlessly with top SaaS applications and messaging platforms used across organizations for communication and other business processes. This enables the end-users to access support in an omnichannel manner as the chatbot is made available in the messaging applications they use on a regular basis. Acting as a ‘single point of contact’, the chatbot delivers resolutions instantly through the desired channel and provides a lightning-fast experience when it comes to end-user support query resolution.