One-click Troubleshooters
Users can simply put their queries out in form of a conversation with the chatbot and select from the recommendations. These are mainly one-click troubleshooters that end-users can perform for the remediation they seek. The chatbot interprets the given input and provides the most accurate resolution enabling it through the platform’s self-service capabilities in just a few clicks. This not only eliminates the need to depend on the service desk for common queries but also provides quicker, instant support services while elevating the end-user’s experience.
