Which Digital Employee Experience Platform
Is Built for the Modern Enterprise?

Workelevate delivers AI-powered IT self-service, DEX, and Unified Endpoint Management—reducing IT friction,
improving device health, boosting employee satisfaction and productivity beyond monitoring-centric tools like Systrack. Discover the difference

See Workelevate in Action Request a Demo

Feature-by-Feature Comparison

Self-Service Portal Application

Capability
Software Installation
Self Help One Click Troubleshooting
Printer Configuration
System Information & Health Monitoring
Quick Access to Useful Links
In Portal Announcements

AI IT Copilot for End User Self-Service

Capability
Password Reset/Change/Unlock Account
Ticket Management (Raise/Cancel/Update)
Software Install/Request
Printer Management/Troubleshoot
One Click Troubleshooters
Raise Assets/Access Requests
Live Analyst Connect (Chat/Call)
Alerts & Notifications
Knowledge Base Search
Mode of Access	MS Teams, Slack, Google Chat, Zoom, WhatsApp, Browsers, Widgets

AI Root Cause Analysis (RCA)

Capability
AI - Event Diagnostic & Correlation
Maps Issue to Device or App
Auto-remediation / Recommendation
Sensor-Based Anomaly Detection

Self-Healing

Capability
Automatic Instant Fixes
Proactive Notification & Alerts

Experience Management

Capability
Digital Experience Scoring Dashboard & Metrics

Campaign Management

Capability
User Survey & Campaigns
Desktop Campaigns/Notifications	Rich, contextual pop-ups with text, image, and CTA	Pop-up with view message in Agent UI
IT-Copilot Notifications

AD Account Management

Capability
Remote Password Reset/Updates
User Account Creation/Management
Delete/Deactivate Accounts

Endpoint Device Management

Capability
Endpoint Insights & Troubleshooting
Application Control (Essential & Restricted)
Remote Access & Live Connect
Software Distribution
Approval Workflows
Sustainable/Green IT	(In-Roadmap)
Web-Browsing Intelligence
Custom Dashboards

Asset Management (ITAM)

Capability
Asset Discovery
Asset Inventory Management (HW/SW)
Software Asset Management
Hardware Asset Management
Software Metering
CMDB (Configuration Management DB)
Digital Asset Verification (DAV)

OS Patch Management

Capability
Missing Patch Discovery
Patch Repository
Patch Deployment
Patch Testing & Approval
Third Party Application Patching	Launch in progress

Why CIOs are quietly switching from Nexthink to Workelevate.

Not because Nexthink isn’t great — it is. It defined the category. But somewhere along the way, “insights” stopped being enough. CIOs today want outcomes — fewer tickets, faster resolutions, real experience uplift.

That’s where Workelevate fits in.

An AI Copilot, not a dashboard.

A DEX engine that heals, not just highlights.

And Endpoint Management that actually acts, not reports.

Different lens.
Same mission — a better digital workplace. Only, a little more hands-on.

+60% Ticket Automation

~30% Reduction in Service Cost Reduction

~100% Asset Visibility into Asset Lifecycle

+8/10 Avg. Experience Score

Ends Patch Fatigue for IT

<100 Days to ROI

IT Copilot

Empowers employees to fix IT issues instantly with AI self-service.

Unified platform

Combines AI Copilot, DEX, and Endpoint Management in one interface.

Rapid ROI

deploys in weeks with measurable ticket reduction and digital workplace compliance.

Action-driven, not data-heavy

enables real-time automation and remediation, not just analytics.

Frequently Asked Questions (FAQs)

What is the key difference between Workelevate and Systrack?

Workelevate focuses on employee self-service and AI-driven support within tools like Microsoft Teams. Systrack is more focused on system analytics and performance monitoring. For organizations prioritizing proactive issue resolution, Workelevate provides a more comprehensive solution.

Are there better alternatives to Systrack for improving digital workplace efficiency?

Yes, alternatives include Nexthink, Aternity, and Lakeside. However, Workelevate stands out for its AI-driven automation and IT self-service capabilities, making it an excellent fit for modern digital workplaces.

What makes Workelevate a strong alternative to Systrack?

Workelevate goes beyond monitoring by offering proactive support, automated ticket resolution, and a conversational AI Copilot. Unlike Systrack, which primarily focuses on analytics, Workelevate empowers end-users to resolve common IT issues instantly.

What are the key pros and cons of Systrack compared to Workelevate?

Systrack Pros: Advanced analytics, performance monitoring, and endpoint visibility.
Systrack Cons: Limited in employee self-service, no integrated automation workflows, and lacks deep collaboration tool integration.
Workelevate Pros: AI-powered self-service, automated IT/HR workflows, and Microsoft Teams integration.

Does Systrack integrate with Microsoft Teams like Workelevate?

No, Systrack does not provide native Microsoft Teams integration for employee support. Workelevate excels in this area by offering a Teams-embedded Copilot that handles IT requests, resolves tickets, and delivers proactive notifications.

Which DEX platform offers better engagement features?

Workelevate leads in employee engagement with personalized notifications, conversational AI, and integrated self-service. While Systrack provides rich IT analytics, it doesn’t offer the employee-first engagement model that Workelevate does.

Which Digital Employee Experience Platform
Is Built for the Modern Enterprise?

Feature-by-Feature Comparison