Workelevate vs Nexthink | 2025 Feature Comparison & Digital Employee Experience Platforms

Feature-by-Feature Comparison

AI IT Copilot for End User Self Service

Capability
Password Reset/Unlock Account
Ticket Management
Software Install/Request
Printer Configuration/Troubleshooting
One-Click Troubleshooters (Outlook/Network/Browser etc.)
Raise Asset/Access Requests
Live Analyst Connect (Chat/Call)
Alerts & Notifications
Knowledge Base Search
Mode of Access	(Teams, Slack, Google Chat, Zoom, WhatsApp, Browsers, Widgets)

AI & Language Model

Capability
LLM Deployment	In-house LLM + integration options with 3rd-party	Third-party LLMs (OpenAI, Anthropic)

Self-Service Portal Application

Capability
ESoftware Installation
One-Click Troubleshooting
Printer Configuration
System Info & Health Monitoring
Quick Access to Useful Links

AI Root Cause Analysis (RCA) & Remediation

Capability
Event Diagnostic & Correlation
Mapping Issue To Device or App
Auto-Remediation / Recommendation

Self-Healing

Capability
Automatic Instant Fixes
Proactive Notifications & Alerts

Experience Management

Capability
Digital Experience Scoring Metrics
In-App Guidance for Third-Party Web Applications

Campaign Management

Capability
User Survey & Campaigns
Desktop Campaigns
Copilot Notifications

Endpoint Device Management

Capability
Endpoint Insights & Troubleshooting
Application Control (Essential & Restricted)
Remote Actions
Software Distribution
Approval Workflows
Custom Dashboards
Sustainable IT	(In-Roadmap)

AD Account Management

Capability
Remote Password Reset / Updates
User Account Creation & Management
Delete / Deactivate Accounts

Asset Management (ITAM)

Capability
Asset Discovery
Asset Inventory Management (HW/SW)
Software Asset Management
Hardware Asset Management
Software Metering
CMDB (Configuration Management Database)
Digital Asset Verification (DAV)

OS Patch Management

Capability
Dedicated Patch Module
Patch Repository
Patch Deployment
Patch Testing & Approval

Why CIOs are quietly switching from Nexthink to Workelevate.

Not because Nexthink isn’t great — it is. It defined the category. But somewhere along the way, “insights” stopped being enough. CIOs today want outcomes — fewer tickets, faster resolutions, real experience uplift.

That’s where Workelevate fits in.

An AI Copilot, not a dashboard.

A DEX engine that heals, not just highlights.

And Endpoint Management that actually acts, not reports.

Different lens.
Same mission — a better digital workplace. Only, a little more hands-on.

+60% Ticket Automation

~30% Reduction in Service Cost Reduction

~100% Asset Visibility into Asset Lifecycle

+8/10 Avg. Experience Score

Ends Patch Fatigue for IT

<100 Days to ROI

IT Copilot

Empowers employees to fix IT issues instantly with AI self-service.

Unified platform

Combines AI Copilot, DEX, and Endpoint Management in one interface.

Rapid ROI

deploys in weeks with measurable ticket reduction and digital workplace compliance.

Action-driven, not data-heavy

enables real-time automation and remediation, not just analytics.

Frequently Asked Questions (FAQs)

Which Digital Employee Experience platform is better: Nexthink or Workelevate?

Both platforms enhance Digital Employee Experience (DEX), but they differ in focus. Nexthink provides strong endpoint analytics and experience insights, while Workelevate combines analytics with AI-driven IT automation, self-service, and Microsoft Teams integration. Enterprises looking for proactive IT issue resolution and automation often prefer Workelevate.

What features does Workelevate offer that Nexthink doesn’t?

While Nexthink focuses on analytics and monitoring, Workelevate offers:

AI IT Copilot for real-time IT assistance
Automated IT workflows and self-healing scripts
Integrated IT ticketing and triage
Conversational interface in Microsoft Teams

These capabilities make Workelevate more than just a monitoring tool.

What are the best alternatives to Nexthink?

Top Nexthink alternatives include:

Workelevate – AI-driven IT automation + DEX platform
Lakeside Software – Experience analytics and remediation
ControlUp – Real-time monitoring and performance management
Riverbed Aternity – End-user performance analytics
Qualtrics XM – Employee experience and engagement insights

How does pricing compare between Nexthink and its competitors?

Nexthink pricing can be higher, especially if automation requires add-ons. Workelevate offers bundled automation, analytics, and AI support, reducing overall costs. ControlUp and Lakeside may offer competitive pricing for analytics-only use cases but lack integrated AI-based support.

Which platform offers better IT ticket automation: Nexthink, Workelevate, or others?

Workelevate provides full IT ticket automation with AI-based triage, self-service options, and pre-built workflows in Microsoft Teams. Nexthink does not natively include ticket automation and relies on integrations. ControlUp and Lakeside offer limited remediation features but not conversational AI automation.

Does Workelevate integrate with Microsoft Teams like Nexthink or other tools?

Yes. Workelevate is natively integrated with Microsoft Teams, enabling employees to raise tickets and resolve issues without leaving their workspace. Nexthink offers limited integration, while most competitors like Lakeside and ControlUp lack deep conversational integration.

Is Workelevate cost-effective compared to Nexthink and other DEX tools?

Yes. Workelevate combines multiple capabilities—analytics, AI support, and automation—into one platform, lowering the need for multiple vendor licenses. Nexthink and others may require add-ons, making them more expensive for enterprises seeking a complete solution.

Which Nexthink competitor offers AI IT Copilot for instant support?

Among Nexthink competitors, Workelevate stands out with its AI IT Copilot, offering real-time IT assistance inside Microsoft Teams. Other platforms like ControlUp and Lakeside focus on analytics and remediation but lack conversational AI for IT support.

Which AI Solution Delivers More Value for Enterprises?

Feature-by-Feature Comparison