Unified Communications & Collaboration

Optimizing the Heart of Digital Collaboration.

Workelevate measures UCC performance by collecting real-time telemetry from endpoints and service APIs, ensuring your remote and hybrid workforce stays connected without compromise.

Live Session Health

Measurement & Normalization


Endpoint Telemetry via Workelevate Agent

  • OS and network stack statistics
  • Device health metrics
  • Audio/video adapter utilization
  • CPU and memory usage during sessions

UCC Service API Integration

  • RTT (Round Trip Time)
  • Packet loss
  • Signal Quality Score
  • Session participation details

Local Network Observability

  • SSID and signal strength
  • Throughput metrics
  • Network segment correlation
  • Integration with Nagios, SolarWinds, Dynatrace, Site24x7

Metric Normalization

  • Cross-platform standardization
  • Composite experience indicators
  • Call quality benchmarks
  • Vendor-agnostic scoring

Data-Driven Benchmarking


  • Granular Data Rollups

    Analyze data by connection type (Wired/Wireless), ISP, location, device model, or time window.

  • Baselining & Benchmarking

    Measure percentiles and averages across site peer groups to detect regression and outliers.

  • UCC Experience Scores

    Sessions are automatically scored against thresholds to quantify Good, Fair, or Poor user experiences.

experience-score-distribution

Insights & Operations


Trend Dashboards

  • Time-series analytics
  • Heat-map visualization
  • Hot spot identification

Root Cause Correlation

  • Device × Network analysis
  • Location × ISP insights
  • Service metrics correlation

Automated Remediation

  • Driver update workflows
  • Network configuration adjustments
  • User UCC awareness campaigns

Reports & Alerts

  • Configurable reports
  • Threshold-based alerts
  • Executive summaries

Ready to Elevate Employee Experience?


Let us show you how Experience Management can transform your IT operations.