The Future of Work – Conversational Chatbots for Digital Workplace Support
January 30, 2023 / Workelevate / 0 Comments
Conversations between people and computers are becoming increasingly common in today’s digital world. Chatbots are quickly becoming a valuable tool for businesses that want to offer their employees faster, more efficient access to information and automated support services.
Conversational chatbot technology has been around since the mid-1960s but has recently gained popularity as automation technologies advance exponentially. Conversational chatbots can be used in various ways by businesses of all sizes to provide employees with instant access to workplace support and answers to queries they often come across while working hybrid.
In this blog, we will explore the potential of conversational chatbots for digital workplaces and how they can be leveraged for employee support.
Benefits of A Conversational Chatbot
There are several benefits to using rule-based chatbots for digital workplace support. Here are a few of them.
1. Automate Mundane Tasks
Chatbots can be used to automate mundane tasks such as onboarding, sorting through support requests, and providing instant assistance. This frees up time for support teams to focus on more complex tasks.
2. Reduce Cost of Support
Chatbots can also reduce the cost of employee support by streamlining processes and eliminating manual intervention, thus reducing the need for additional staff or resources. According to Gartner, chatbots will become the primary communication channel by 2027.
3. Improve Productivity
Chatbots can also increase employee productivity by quickly answering common questions and support requests, thus allowing employees to stay productive. This could lead to an overall increase in efficiency and productivity for the organization.
4. Provide Personalized Recommendations
Rule-based chatbots can understand natural language input from users and provide personalized recommendations based on their behaviours, interests, or preferences. This allows employers to tailor their services to individual employees, leading to a better overall employee experience.
5. Omnichannel Availability
Chatbots can also provide integration capabilities with several messaging platforms, meaning they are available at any channel the end-user prefers. This allows employees to access support no matter where they are or what device they’re using.
Practical Use Cases For Conversational Chatbots
Now that we’ve explored the potential of conversational chatbots in the digital workplace, let’s look at a few practical use cases.
1. HR Assistance
Chatbots can provide HR assistance, such as onboarding new employees, answering common questions about benefits and policies, and more. This could save time by streamlining the processes instead of relying on human resources staff to respond.
2. Employee Self-Service
Chatbots can also be used to provide an employee self-service system where employees can quickly find answers to their questions without having to wait for a response from the helpdesk. This could help reduce overall costs while providing employees with timely access to the information they need.
3. Troubleshooting PC Issues
Chatbots can assist in troubleshooting PC issues such as system slowness, software installation, and more. This could save time and money by reducing the need for additional IT staff or resources.
Self-service chatbots for employees are rapidly becoming an integral part of the modern digital workplace. With their ability to understand natural language input from end-users and provide intelligent responses, these bots can help organizations save time and hire additional staff.
At WorkElevate, we are passionate about helping organizations make the most of conversational chatbots in their digital workplace. Our digital workplace service automation platform allows you to quickly and easily deploy bots that can automate mundane tasks, reduce support services, improve productivity, provide personalized recommendations, and be available anytime from any device.
The future of work is here – let’s win it together!
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