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How Does Workelevate’s Self-Service Password Reset Work?

Self-Service Password Reset
Are you tired of waiting for IT support every time you forget your password? Do you wish there was a way to regain access to your accounts quickly and independently? In an age of AI and automation, businesses are increasingly adopting the concept of self-service password reset (SSPR), allowing you to regain access to your accounts in a hassle-free manner.

Consider the following statistics:

  • A study highlighted in Tech Republic revealed that 39% of participants reported experiencing significant password fatigue, which refers to feeling anxious about the burden of remembering passwords for multiple accounts.
  • The latest report by Security Boulevard reveals that employees spend an average of 11 hours a year trying to remember their passwords and getting them reset.
  • For larger businesses, it is estimated that nearly 50% of IT help desk costs are allocated to password resets. – World Economic Forum

You really don’t want to wait 30 minutes or more for a password reset, so what can you do to avoid such issues? Workelevate has a fantastic feature that lets you take control of your password reset process. In this blog, we’ll show you just how simple and convenient it is to use Workelevate’s self-service password reset (SSPR) feature, using an omnichannel chatbot that guides you every step of the way.

Here’s how you can self-service your password reset with Workelevate:

Step 1 : Accessing the Chatbot

Accessing the Chatbot
Say goodbye to long waits and hello to instant password resets! Workelevate’s chatbot is your new best friend. You can access it through the web browsers such as Google Chrome, Firefox, Safari, and Edge or supported platforms like MS Teams, Slack, Whatsapp, and Google Workspace. It’s like having your own personal assistant at your fingertips.

Step 2 : Get Started with Password Reset

Get Started with Password Reset
The chatbot will present you with the option to initiate an autogenerated password. Just a simple click, and you’re on your way to a fresh new password.

Step 3 : Get Your New Password

Get Your New Password
Now it’s time to receive your new password securely. The chatbot will either send a password reset link to your registered email address or a one-time password (OTP) via SMS to your mobile number. Only you will have access to this information.

Step 4 : Reset Your Password

Reset Your Password
Click the password reset link or enter the OTP provided by the chatbot. This step ensures that only you, with access to your registered email address or mobile number, can reset your password.

Reset Passwords Seamlessly and Save Your Valuable Time

With the help of the chatbot, you can take charge of your account and get back to work in no time. No more waiting for IT support. Workelevate’s self-service feature not only improves your experience but also saves valuable time for IT administrators. By automating password resets, reducing helpdesk workload, and boosting security, Workelevate empowers both you and your organization.
Say goodbye to password headaches and hello to smooth, efficient IT management. Workelevate Now!