How Digitization of Workplace Improves Employee Experience in a Hybrid World? (Updated 2023)
Hybrid work is continuing to reign in 2023. For millions of people, hybrid working is the preferred option, allowing for increased productivity, better work-life balance, and a more sustainable way of work benefiting both employees and businesses. The new working model has also accelerated the digitization of the workplace, pushing businesses to focus on the employee experience.
What’s Happening?
- According to a pwc survey, 81% of employees in India believe that their work can be carried out remotely.
- The adoption of remote and hybrid work models has increased to 84%, with a rise of more than 30% from 2022, indicating a growing preference for flexibility among employees – 2023 State of the Digital Workplace and Modern Intranet
- Companies that provide their employees with technology that supports them at work experience a 230% increase in employee engagement and an 85% higher likelihood of retaining their employees for more than three years. – Harvard Business Review
- According to Slack, the use of real-time collaboration tools and support can lead to a 30% increase in productivity.
How the Workplace has been Evolving in 2023?
The workplace has been evolving rapidly over the past few decades, driven by advances in technology, globalization, and changing social and economic trends. The traditional office setup, with its strict hierarchy, fixed working hours, and physical presence requirements, has transformed into a more flexible, collaborative, and an employee-centric environment online.
Today, employees expect to work in an environment that supports their creativity, and personal growth. Businesses are increasingly recognizing the value of creating such an environment to attract and retain top talent. The COVID-19 pandemic has accelerated the adoption of remote work and digital technologies, making the workplace more virtual, adaptable, and inclusive. As a result, the workplace of today is vastly different from that of even a decade ago and is expected to continue to evolve and meet the changing needs and aspirations of employees and businesses alike.
Here are some key areas that are being digitized in the workplace in 2023:
1. Communication and Collaboration Tools
Traditional forms of communication such as memos, physical meetings, and phone calls are being replaced by digital tools like instant messaging platforms, video conferencing software, and collaborative workspaces. These tools enable real-time communication, document sharing, and seamless collaboration among employees, regardless of their physical location.
2. Information and Knowledge Management
Digitization involves the conversion of physical documents and files into digital formats. Cloud-based storage systems and document management software allow employees to access important information and knowledge resources anytime, anywhere.
3. HR and Employee Management
Digitization has revolutionized HR and employee management processes. HR software and online portals enable employees to manage their own information, such as personal details, benefits, and time off requests. These digital systems automate tasks like payroll, performance evaluations, and training programs, simplifying administrative processes and improving the overall employee experience.
4. IT Service Management
IT service desks are being transformed through digitization. Self-service portals and chatbots empower employees to resolve common IT issues independently, reducing dependency on IT support staff. Automated ticketing systems and remote device management tools enable faster and more efficient IT support, minimizing downtime and improving productivity.
5. Workflow Automation
Many manual and repetitive tasks are being automated through digital workflow systems. This includes processes like approvals, document routing, and task assignment. Automation streamlines workflows, reduces errors, and frees up employees’ time to focus on higher-value work.
6. Employee Onboarding and Training
Digitization has significantly improved the onboarding and training process for new employees. Online onboarding platforms allow for the efficient completion of paperwork, access to training materials, and seamless integration into the organization. E-learning platforms and virtual training sessions provide flexible and scalable training opportunities for employees at all levels.
7. Performance Tracking and Analytics
Digitization enables organizations to collect and analyze data on employee performance and engagement. Performance management software and analytics tools provide insights into individual and team performance, identifying areas for improvement and helping in making data-driven decisions.
Here’s How Digitization of The Workplace Improves Employee Experience:
Self-Service Capabilities
Digitization of the workplace allows employees to have access to support, information, and resources they need in real-time. With self-service portals, employees can resolve IT issues on their own, access policies and benefits information, and even request time off with ease, saving time and reducing the workload of IT & HR service desks.
Automated Support Operations
Organizations can improve the employee experience and increase digital workplace efficiency by automating support operations for IT, HR, Field, Finance, Facilities, etc. Workplace Chatbots and AI-powered end-user support can help resolve queries quickly, allowing employees to focus on their work and increasing their productivity.
Collaborative Communication
Digital communication tools for instant messaging, video conferencing, and collaborative workspaces make it easier for employees to work together and collaborate on projects, no matter where they are located. Along with integrated 24/7 business applications support, collaboration applications not only improve employee engagement but also promote innovation and knowledge sharing.
End-User Device Management
With the digitization of the workplace, end-users can leverage self-healing tools to troubleshoot device issues and apply remediations. IT teams can remotely monitor and manage end-user devices, ensuring that they are up-to-date, secure, and functional. This eliminates the need for employees to wait for IT support, saving their valuable time and increasing productivity.
Enhanced Productivity with Minimum Downtime
Digitization provides employees with easy access to information, resources, and tools they need to complete their work, resulting in faster and more efficient work processes. Additionally, cloud-based solutions enable employees to work remotely, increasing flexibility and productivity with minimum downtime.
Employee Onboarding & Offboarding Efficiency
Digitization of the workplace streamlines the onboarding and offboarding process, enabling new hires to get up to speed quickly and leaving a positive impression on outgoing employees. This results in a better employee experience, improved process efficiency, and reduced administrative workload for the HR teams.
Happy Employees, Happier Customers
Workplace digitization leads to instant support for employees working flexibly and collaboratively across multiple locations. Real-time collaboration and instant support, keeps them engaged. Employees are empowered with technologies and workplace services to stay productive, resulting in better business operations, improved customer service and a more positive customer experience.
Reduced Operational Costs
Digitization of the workplace help organizations save cost by reducing the need for manual service desks, decreasing headcounts, and streamlining automated processes. In addition, digitization can enable organizations to better track and analyze end-user experience, leading to more informed decision-making and increased profitability.
Is Your Business Ready for The Future of Work?
As we move forward in an ever-changing business landscape, digitizing workplace services is crucial to staying ahead of the curve and achieving long-term success. Companies that implement the digitization of their workplaces are better equipped to respond quickly to changing market demands and consumer needs. Businesses can confidently scale their operations, reduce costs, and expand their reach to new markets with an empowered workforce.
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