Latest Posts Under: Employee Experience

Digital transformation in the BFSI (Banking, Financial Services, and Insurance) sector is driven by the need to modernize IT support while meeting strict regulatory and security standards. With the complexity of mixed on-premises and cloud environments, coupled with sensitive data security, traditional IT support models often fall short of delivering seamless employee experience. This is …

Continue reading “DEX for BFSI: How BFSI sector is Leveraging Digital Employee Experience (DEX) to Enhance IT Support”

AI isn’t just a buzzword anymore—it’s transforming how we work, shaping industries, and streamlining processes at every level. With tools like Open AI’s GPT-4, Claude, Gemini, and Microsoft Copilot, we’ve seen a shift toward smarter, more responsive environments. AI’s Impact on the Future of Work For employees, this means work can happen faster, with support …

Continue reading “Transforming DEX: How Workelevate Leverages AI for Proactive IT Support”

In security-conscious environments, many organizations take a strict approach to managing the software their employees can access. This is where the concept of whitelisted software plays a crucial role in maintaining security and compliance. Only pre-approved, trusted software—deemed safe and compliant with the company’s security policies—is available for direct installation.In these cases, a Digital Employee …

Continue reading “Software Deployment via Digital Assistant in Digital Employee Experience (DEX) Platforms”

As organizations increasingly rely on IT digital assistants to support their employees, the question arises: should you build a custom IT digital assistant in-house or buy an existing solution? 1. Understanding the IT Digital Assistant Landscape Employees expect immediate, personalized IT support to stay productive and engaged. IT digital assistants fulfill this need by automating …

Continue reading “Build vs. Buy: How to Decide Whether to Build or Buy an IT Digital Assistant for Employee Support”

Traditionally, Digital Employee Experience (DEX) platforms were often viewed as primarily admin-focused. However, in the modern world, end users (employees) should be able to self-serve their IT need with the help of digital assistants, chatbots, or via their internal portals. Modern DEX platforms empower employees to resolve their IT issues in real-time by interacting directly …

Continue reading “Key Considerations for CIOs While Evaluating – Digital Employee Experience Platforms”

In today’s fast-paced digital workplace, relying solely on an efficient IT Service Management (ITSM) system is no longer sufficient. While ITSM focuses on streamlining and managing IT services, it often overlooks the broader needs and experiences of employees who rely on these services. This is where Digital Employee Experience (DEX) comes into play. Business leaders …

Continue reading “Beyond ITSM: How Integrating DEX Transforms Employee Experience”

The success of any business hinges on the quality of experience it delivers to its end-users. With the increasing reliance on technology, organizations must prioritize the management of end-user experience (EUEM) to ensure their digital services and products are efficient, effective, and meet user expectations. Consider the following facts: Implementing end-user experience management (EUEM) can …

Continue reading “End-User Experience Management (EUEM): Implementation & Best Practices”

Do you often find yourself grappling with the challenges of employee onboarding and offboarding? It’s no secret that these processes can be time-consuming, overwhelming, and prone to errors. In times where speed and accuracy reign supreme, you need to streamline these processes to remain competitive. Thankfully, a transformative solution has emerged to revolutionize these critical …

Continue reading “Automate Employee Onboarding and Offboarding – Stop Wasting Time and Resources”