Author: Prateek Garg, Founder & MD at Workelevate As I reflect on over three decades in IT services, one thing is abundantly clear: user expectations have undergone a seismic shift. Today, consumer platforms like Zomato, Uber, Grow, and Netflix dominate our lives, setting the gold standard for instant, seamless experiences. These apps have mastered what …
Introduction In today’s fast-paced digital landscape, companies must continuously innovate and optimize their operations to stay ahead of the competition. Recent RFPs for end-user support or digital workplace support services are increasingly focused not only on full-time employees (FTEs) but also on service automation platforms, intelligent chatbots, and other self-service and self-healing tools. Workelevate offers …
In a market where client expectations are soaring, Digital Workplace Service Providers need more than just traditional manual end-user services or ITSM platforms to thrive. To truly stand out and deliver exceptional service, partners must embrace AI-led solutions that go beyond basic IT support. This is where Workelevate comes into play. By integrating Workelevate into …
Introduction In the modern workplace, the role of IT leadership and Chief Information Officers (CIOs) has never been more critical. As architects of digital strategy, these leaders face the daunting task of ensuring continuous operational efficiency and optimal digital employee experiences. This is where Root Cause Analysis (RCA) plays an indispensable role. By integrating RCA, …
Work has always been a cornerstone of human endeavor, evolving through revolutions both industrial and digital. As we navigate the currents of 2024, the very nature of ‘work’ now rests within a digital fabric, woven through with the threads of connectivity and innovation. In this interconnected realm, crafting a modern digital workspace demands tools that …
Workplace digitization is transforming the way businesses operate, paving the way for increased productivity, efficiency, and innovation. Companies worldwide are leveraging digital tools and platforms to unlock new opportunities and stay competitive in an increasingly interconnected world. In this blog post, we’ll explore the benefits and challenges of workplace digitization, supported by real-life examples and …
