Top 5 Conversational AI Platforms for Employee Support Service in 2025
In 2025, the expectations from internal IT, HR, Employee Finance and other workplace services have changed forever. Employees want instant, intelligent support—not long ticket queues or clunky portals.
That’s why CIOs are embracing Conversational AI platforms built for EX (Employee Experience)—automating common queries, reducing ticket volume, and improving satisfaction. Unlike CX bots (used for customer support), these platforms focus solely on internal service automation across IT, HR, Finance, Facilities, and more.
But not all Conversational AI platforms are the same. Here’s a comparison of the top 5 EX-focused AI platforms to help you make the right choice.
🏆 Top Conversational AI Platforms for Employee Support in 2025
| Platform | Focus Area | Functions Covered | Pricing Tier | Gartner Peer Insights Rating |
|---|---|---|---|---|
| Moveworks (ServiceNow) | Employee Experience Only | IT, HR, Finance, Marketing, Sales | 💰💰💰💰💰 (Very High) | ⭐ 4.4 / 5 |
| Workelevate | Employee Experience Only (Best for IT) | IT, HR, Facilities | 💰 (Best) | ⭐ 4.8 / 5 |
| Espressive | Employee Experience Only | IT, HR, Facilities | 💰💰💰 (Moderate) | ⭐ 4.2 / 5 |
| Aisera | Employee Experience + Customer Experience | IT, HR, Finance, Legal, Procurement, Sales | 💰💰💰💰 (High) | ⭐ 4.4 / 5 |
| Kore.ai | Employee Experience + Customer Experience | IT, HR | 💰💰💰 (Moderate) | ⭐ 4.7 / 5 |
If you’re a CIO or IT leader looking to reduce support costs, enhance employee satisfaction, and modernize internal services—Conversational AI for EX is non-negotiable.
- 💎 For those ready to invest heavily, Moveworks leads the pack in capabilities and enterprise readiness.
- 💰 If you want the best value for money, without compromising on IT automation depth, Workelevate is a clear winner—EX-only, IT-Dominant, and 4.8/5 rated.
- ⚖️ And if your support includes external customer service (CX) too, Aisera and Kore.ai offer flexible options.
