Chatbots are becoming increasingly popular in the IT Service Management (ITSM) industry as a tool for automating routine tasks and improving customer service. Chatbots can help ITSM teams to respond to user inquiries and issues quickly and efficiently, freeing up valuable time for ITSM staff to focus on more complex tasks.In this article, we’ll explore …
Employee experience has taken a center stage in this hybrid world. Transforming the pace of employees and enhancing their productivity using technology is one of the top CIO priorities. Today’s workforce has high expectations when it comes to receiving support for their workplace concerns. It’s time to leverage service automation tools and augment human potential. …
Hybrid work is continuing to reign in 2024. For millions of people, hybrid working is the preferred option, allowing for increased productivity, better work-life balance, and a more sustainable way of work benefiting both employees and businesses. The new working model has also accelerated the digitization of the workplace, pushing businesses to focus on the …
Conversations between people and computers are becoming increasingly common in today’s digital world. Chatbots are quickly becoming a valuable tool for businesses that want to offer their employees faster, more efficient access to information and automated support services.Conversational chatbot technology has been around since the mid-1960s but has recently gained popularity as automation technologies advance exponentially. …
Automation of routine tasks paves the way to creating a self-manageable digital environment, where the system actively handles the end user queries. As we have seen during the pandemic, enterprises were struggling to provide workplace support and improve the employee experience for a remote workforce. Today, things have changed. Here’s what’s happening – Hybrid work (when …
The future of work is here! Businesses are running hybrid. Employees are working anytime, anywhere and on any device. Workplace services have evolved from being hardware-centric to service-centric and now Experience centric.Businesses must eliminate digital workplace issues to avoid the huge tech resources crunch and overcome hiring challenges. It’s time to redesign workplace services and …
For every service, the end-user experience matters the most. Progressive Infotech identified this audacity and have been on the path of simplifying our services to elevate the end-user experience. To get rid of repetitive tasks, we started leveraging automation. We don’t want people indulged in resolving a problem because we believe it is an unscalable …
