In a world where zero-day exploits are rising and software sprawl is exploding, patching is no longer an IT hygiene task—it’s a business continuity imperative. According to Gartner, nearly one-third of ransomware attacks in 2024 were tied to known vulnerabilities with available patches. Yet, many organizations still struggle with: Inconsistent patch cycles Lack of visibility …
In today’s hybrid workplace, employees expect instant, 24×7 IT support rather than long email threads, delayed ticket responses, or time-consuming phone calls. However, as ticket volumes increase and IT teams become stretched, scaling traditional helpdesks becomes costly and unsustainable. This is where the IT helpdesk chatbot comes in. It serves as an intelligent, always-available digital …
The AI Layer Is the Real UI for Both Employees and IT Remember the Service Desk? Your Users Don’t. Not because it isn’t working—but because it’s no longer visible. In today’s workplace, support doesn’t wait in a ticketing portal. It shows up as a message on Teams. A button in an email. A proactive alert …
In today’s dynamic digital workplaces, managing IT assets goes far beyond inventory spreadsheets and manual checklists. While traditional Physical Asset Verification (PAV) methods still play a role, enterprises are increasingly shifting to Digital Asset Verification (DAV) to ensure real-time visibility, compliance, and control over their IT environment. And leading this shift is Workelevate—a Digital Employee …
In 2025, CIOs aren’t just managing endpoints—they’re automating their entire lifecycle. As hybrid work grows and IT resources remain stretched, the rise of Autonomous Endpoint Management (AEM) is reshaping how organizations secure, update, and optimize every device across the enterprise. Why AEM Is Becoming Essential in 2025 According to Gartner’s Market Guide for Endpoint Management …
In 2025, the digital workplace is being redefined—not by tools alone, but by how those tools enhance productivity, reduce friction, and automate support at scale. CIOs and IT leaders are under growing pressure to manage hybrid endpoints, improve employee sentiment, and reduce IT tickets—all while keeping costs down. Why This Matters Now According to Gartner, …
Most DEX buyers get stuck comparing features—but that’s not enough. If you’re a CIO, IT Director, or Digital Workplace head, here’s a practical, no-fluff approach to choosing the right DEX platform. 1. Start with Your End Goals Ask: What business outcomes am I solving for with DEX? Are you: Drowning in L1/L2 tickets? Getting poor …
The pandemic accelerated digital transformation worldwide. Companies invested heavily in technology to enable remote work and boost productivity. But many overlooked a critical factor: how these technologies impact employees’ daily work. The result? Employees now struggle with slow technology, complicated processes, and inadequate IT support. These frustrations directly affect productivity, satisfaction, and retention. This is …
