Author: Workelevate

Software Deployment via Digital Assistant in Digital Employee Experience (DEX) Platforms

September 9, 2024 / Workelevate / 0 Comments

Active Directory Password Reset: Streamlining IT Operations with Self-Service Automation

August 21, 2024 / Workelevate / 0 Comments

Build vs. Buy: How to Decide Whether to Build or Buy an IT Digital Assistant for Employee Support

August 14, 2024 / Workelevate / 0 Comments
Build vs Buy

As organizations increasingly rely on IT digital assistants to support their employees, the question arises: should you build a custom IT digital assistant in-house or buy an existing solution? 1. Understanding the IT Digital Assistant Landscape Employees expect immediate, personalized IT support to stay productive and engaged. IT digital assistants fulfill this need by automating …

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Key Considerations for CIOs While Evaluating – Digital Employee Experience Platforms

August 7, 2024 / Workelevate / 0 Comments
Key Considerations for CIOs

Traditionally, Digital Employee Experience (DEX) platforms were often viewed as primarily admin-focused. However, in the modern world, end users (employees) should be able to self-serve their IT need with the help of digital assistants, chatbots, or via their internal portals. Modern DEX platforms empower employees to resolve their IT issues in real-time by interacting directly …

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Addressing the Microsoft and CrowdStrike BSOD Issue: Fix the issue with the Recovery Tool

July 22, 2024 / Workelevate / 0 Comments
Microsoft and CrowdStrike BSOD Issue

The recent incident involving Microsoft and CrowdStrike, which led to widespread Blue Screen of Death (BSOD) errors, has significantly impacted organizations worldwide. Understanding how to effectively address and prevent such issues is crucial for maintaining operational stability. This blog provides a comprehensive overview of the incident and highlights why digital employee experience (DEX) platforms like …

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Unlocking New Business Opportunities: How Partnering with Workelevate Can Drive RFP Success

June 20, 2024 / Workelevate / 0 Comments
RFP Success

Introduction In today’s fast-paced digital landscape, companies must continuously innovate and optimize their operations to stay ahead of the competition. Recent RFPs for end-user support or digital workplace support services are increasingly focused not only on full-time employees (FTEs) but also on service automation platforms, intelligent chatbots, and other self-service and self-healing tools. Workelevate offers …

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CIOs! If your End User Support Services RFPs are only people-focused, they’re doomed – Prioritize IT Self-service and automation

June 12, 2024 / Workelevate / 0 Comments
IT Self-Service

In the rapidly evolving landscape of End User Support services, the traditional RFP process is undergoing a significant transformation. Modern companies are increasingly shifting from people-only based RFPs to those that emphasize IT self-service via chatbots, self-healing mechanisms, and proactive issue resolution. This evolution is driven by the need for efficiency, scalability, and improved user …

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Attention! Digital Workplace Service Providers: Here’s why Workelevate should be a core part of your tech stack

May 27, 2024 / Workelevate / 0 Comments
Digital Workplace Solution

In a market where client expectations are soaring, Digital Workplace Service Providers need more than just traditional manual end-user services or ITSM platforms to thrive. To truly stand out and deliver exceptional service, partners must embrace AI-led solutions that go beyond basic IT support. This is where Workelevate comes into play. By integrating Workelevate into …

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Beyond ITSM: How Integrating DEX Transforms Employee Experience

May 22, 2024 / Workelevate / 0 Comments
DEX Transforms Employee Experience

In today’s fast-paced digital workplace, relying solely on an efficient IT Service Management (ITSM) system is no longer sufficient. While ITSM focuses on streamlining and managing IT services, it often overlooks the broader needs and experiences of employees who rely on these services. This is where Digital Employee Experience (DEX) comes into play. Business leaders …

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Why Root Cause Analysis (RCA) Matters to IT Leadership and CIOs

May 9, 2024 / Workelevate / 0 Comments
Root Cause Analysis

Introduction In the modern workplace, the role of IT leadership and Chief Information Officers (CIOs) has never been more critical. As architects of digital strategy, these leaders face the daunting task of ensuring continuous operational efficiency and optimal digital employee experiences. This is where Root Cause Analysis (RCA) plays an indispensable role. By integrating RCA, …

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