AI Knowledge Search for Work
The modern workplace is flooded with information — policies, processes, technical guides, HR documents, training manuals, and more. But when employees actually need answers, they’re stuck digging through emails, portals, or pinging internal teams. That’s a productivity gap — and AI Knowledge Search for Work is here to close it.
What Is AI Knowledge Search?
1. AI-Powered Ticket Enrichment
AI Knowledge Search is a smarter way for employees to find what they need—instantly. It understands natural language, connects to your organization’s internal tools, and delivers precise, contextual answers — not just links or documents.
Think of it as an always-available, self-service solution for employees across functions —IT, HR, Employee Finance, and Sales & Marketing.It’s not just about finding files. It’s about unlocking the power of organizational knowledge.
Why It’s the New Standard
🔍 Ask It Like You Talk
Employees can type questions like “How do I connect to VPN?” or “What’s the reimbursement limit?” — and get clear, accurate answers.
🔗 Works Across Tools & Repositories
Whether knowledge resides in ITSM’s Knowledgebase, SharePoint, HRMS, or PDFs — the AI connects and searches across all.
🧠 Understands Intent, Not Just Keywords
It’s not a dumb search bar. It knows what the employee means and delivers insights, not just search results.
📈 Learns and Improves Over Time
With every interaction, the system gets smarter — learning what works, what doesn’t, and continuously improving.
Real Questions, Instant Answers Across Teams
IT
How and to whom should I escalate my pending ticket?
Find escalation procedures and contact details in ITSM KB.
How to enable BitLocker encryption?
Get encryption setup instructions from IT security policies.
HR
Where can I find the holiday list?
Access the latest holiday calendar from the HR portal or SharePoint.
Where is the travel allowance document?
Retrieve travel policy and reimbursement guidelines from HR documentation.
Sales & Marketing
Where can I access the corporate deck?
Locate the official company presentation in SharePoint or cloud storage.
What is our social media policy?
Find social media usage guidelines and compliance details in HR or marketing documentation
The Future of Work is Knowledge Led
As AI becomes central to how we work, knowledge should never be siloed or hidden behind tools. AI Knowledge Search ensures that information flows freely, securely, and intelligently — empowering employees to do their best work without the friction of searching.
